Do You Have a Replacement Strategy for Customer-Facing Employees?
In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of ...
Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences
The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn ...
3 Tips to Quickly Scale Your Appliance or Food Service Repair Business
In this article from Aquant, we look at three tips to scale appliance and food repair businesses rapidly with the ...
How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
E-Book: Beyond NPS – How AI Creates Memorable Customer Experiences
e-Book: Beyond NPS - How AI Creates Memorable Customer Experiences (2021) Effortless interactions are the key to winning hearts and ...
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return ...
Aquant Launches New AI Tool, Service Insights
Aquant's Service Insights, capable of analyzing your data out of the box, provides a detailed window into factors that impact ...
Blaze new trail with Field Service, now
Blaze new trail with Field Service, now In many ways the world in which we operate has changed so radically ...
4 Foolproof Steps to Kick Off a Tech Deployment
In this new article by Aquant, we look at a step-by-step approach that all service leaders should consider to ensure ...
4 Solutions For Effectively Building The New Service Workforce
In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for ...
Turning knowledge into action for the manufacturing industry.