- the outcome base servitization need you have full insight of customer pain points, process and the value
- customer success management function has been more visible in service organization, technical understand is more critical than commercial. education of field guys how to carry out the communication in is critical as well
- customer success indeed requires strategical servitization and service innovation, internal education and resource support from high management is the key to success as well, walk the talk.
Aven L- Think Tank Sessions Debrief: Defining Customer Success in the Field Service Sector-16.08.2023
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