- Servitization models are outcome based models which could include assets as well. As target of service provider and customer are aligned, this is a tool for true partnership.
- Implementation needs cross-departmental buy-in. 52% of companies changed the service structure to enable servitization, while 72% changed the sales approach.
- Technology to empower servitization are
• IoT (i.e. assets capable of connecting remotely) – 100%
• Data Analytics/Big Data – 71%
• FSM System – 69%
• Artificial Intelligence – 64%
• CRM System – 58%
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