🔗 Full show notes and details: https://bit.ly/ccep004
In this episode, we break down the complexities of sustainability in the aftermarket and services industry, offering practical insights and real-world examples to help you balance profitability with long-term ESG goals.
Our guest, Lisa Hellqvist, Co-Founder and Managing Director of Copperberg, shares how and why the sustainability agenda has grown in significance within the sector over the years, the business case behind it, the challenges of embedding sustainable practices, and the steps companies can take today to stay ahead.
Join us as we discuss:
- Forces Driving Sustainability in Aftermarket Services — How customer expectations, regulatory pressures, and technology are reshaping how aftermarket companies approach sustainability.
- Challenges and Opportunities — The barriers companies face in turning sustainability goals into action, and how some have turned these challenges into profitable opportunities.
- Designing and Proving Sustainable Practices — Real-world examples of companies rethinking product design and adopting holistic approaches that align commercial and environmental goals, as well as strategies for measuring and communicating sustainable value.
- Embedding Sustainability Across the Organization — How to secure leadership buy-in, integrate sustainability into sales and service teams, and create a lasting cultural shift.
As sustainability continues to shape industry expectations, companies that proactively embed it into their core operations will not only meet regulatory and customer demands but also help define the future of responsible, resilient business. This episode provides tools and inspiration to move from intention to action.
Time Stamps:
- 00:00 — Introduction to Copperberg Conversations
- 04:42 — Forces Driving Sustainability in Aftermarket Services
- 09:30 — Challenges of Integrating Sustainable Practices
- 17:48 — Designing for Service and Sustainability
- 25:44 — The Value of Sustainable Solutions
- 32:06 — Customer Preference for Sustainable Services
- 34:40 — Driving Profitability through Refurbishment Programs
- 45:05 — Service Function as a Moneymaker and Competitive Advantage
- 47:47 — Upcoming Event: Sustainability in Service Summit in Stockholm
- 48:45 — Outro
Stay Connected:
Connect with Lisa Hellqvist on LinkedIn:
LinkedIn Profile
Join Copperberg’s online Business Manufacturing Community:
https://bit.ly/3ZiYUoe
Follow Copperberg:
- LinkedIn — https://bit.ly/cpprbrgLi
- YouTube — https://bit.ly/cpprbrgYT
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Music sourced from Pixabay —
https://bit.ly/3XZ2KSE
