Kris Oldland, Editor-in-Chief, Copperberg, is joined by Syncron’s Luke Huckerby who delves into the critical role of service contracts in driving OEM profitability and customer loyalty…

Highlighting the challenges of data silos and revenue leakage, Huckerby unveils Syncron’s innovative AI-powered solution that empowers OEMs to predict costs, set customer-centric pricing, and gain holistic visibility across their service operations.

During the discussion, Huckerby emphasizes the importance of a gradual, strategic approach to Servitization, where service contracts serve as a crucial stepping stone. As the conversation unwinds the complex symbiotic relationship of advancing technology and business strategy, both Huckerby and Oldland underscore the competitive advantage and financial imperative of adopting such transformative technologies, ultimately shaping the future of the field service and manufacturing industries.

This opening excerpt taken from the full-length discussion outlines the prevalent, perennial, and very real risk that revenue leakage poses to the service P&L of any OEM.

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