The real risk of revenue leakage for Original Equipment Manufacturers
Kris Oldland, Editor-in-Chief, Copperberg, is joined by Syncron’s Luke Huckerby who delves into the critical role of service contracts in driving OEM profitability and customer loyalty…
Highlighting the challenges of data silos and revenue leakage, Huckerby unveils Syncron’s innovative AI-powered solution that empowers OEMs to predict costs, set customer-centric pricing, and gain holistic visibility across their service operations.
During the discussion, Huckerby emphasizes the importance of a gradual, strategic approach to Servitization, where service contracts serve as a crucial stepping stone. As the conversation unwinds the complex symbiotic relationship of advancing technology and business strategy, both Huckerby and Oldland underscore the competitive advantage and financial imperative of adopting such transformative technologies, ultimately shaping the future of the field service and manufacturing industries.
This opening excerpt taken from the full-length discussion outlines the prevalent, perennial, and very real risk that revenue leakage poses to the service P&L of any OEM.
Do you want to know more?
If you enjoyed this video, then you should check out the Copperberg white paper “The Servitization Blueprint.” which is based on this in-depth discussion.
Download and read the full white paper now!
Continue your learning:
More from Syncron:
- Read: Rethinking Industrial Pricing for Sustainable Profitability
- Read: Challenges and Opportunities for Field Service Organizations to Adopt Circular Economy and Servitization Practices
- Read: Navigating Transformational Challenges in Servitization
- Download: Syncron Contract Pricing Product Sheet
- Read: Master Your Aftermarket Pricing Mix With AI-Enabled Strategy
- Connect: With Luke on LinkedIn
More from the FSN PRO Library (requires FSN PRO/PRO+):
- Watch: Patrick Jansen on Data, Disruption, Turbines and People
- Read: Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies
- Watch: Documentary: The Blended Workforce and the New Normal of Field Service
- Watch: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux
- Read: White Paper: Centralizing Decentralization
On-Demand Service Leadership Courses from FSN Education (requires FSN PRO/PRO+):
