Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make ...
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Tag: Servitization
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for ...
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Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
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We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders ...
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The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product ...
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Working smarter rather than harder with field service resources
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce ...
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How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream ...
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The parallels of customer success within the software sector and servitization within manufacturing
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
Read moreDetailsInterview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization ...
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What is the Role of the non-OEM in Servitization
What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling ...
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Turning knowledge into action for the manufacturing industry.