Tag: Servitization

Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. ...

Conflict and Resolution Around Data Ownership

Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium ...

Echoes Across Servitization and Digitalisation

Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News ...

Distilling the Learning of Servitization from Recent Academic Studies

Academia and industry must drive each other towards excellence Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field ...

Digitalisation and Rethinking Field Service Delivery

Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris ...

The Evolution of Quality Service

Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service ...

Technology Adoption Is Key for the Effectiveness of Service Delivery

Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service ...

Are Organisations at Risk of Taking Shortcuts to Adapt to the Rapid Changes Brought by the Pandemic?

Fast, Good or Cheap. Pick two. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital ...

Think Tank Sessions: Executive Briefing – Assessing the Impact of Covid-19 on the Field Service Sector (2020)

The Impact of COVID-19 on Servitization

A world changed forever? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by ...

Challenges and Issues in Service Marketing