The spectrum of advanced service from customer success to outcome based services
Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of ...
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Tag: Service Strategy
At the heart of digital transformation the true benefit is communication
At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of ...
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Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector?
Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector? The Field Service ...
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It is non-negotiable now to waste the data you have
Paolo Bergamo, CEO, OverIT explains how with increasingly advanced service delivery, we have to make the most of the data ...
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Why we need to take the time to understand the challenges of all customer stakeholders
Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within ...
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Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always ...
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Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment ...
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Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always ...
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White Paper: Building an effective service model with remote service as the default  (2022)
White Paper: Building an effective service model with remote service as the default This paper is available exclusively for FSN ...
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How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker's famous Outside-In approach is an excellent tool for customer ...
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