Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those ...

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist ...

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the ...

Martin McClean reflects on how customers have reacted to Konica Minolta's shift to a remote-first-as-a-default policy

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial ...

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the ...

While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the ...

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they ...