We focus on the importance of establishing a clear use case for the application of data within the service operation.

Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce ...

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream ...

Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy

Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization ...

What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling ...

With remote service becoming an increasingly important part of the field service sector we look at what makes a great ...

What is the Motivation of Customers By proactively eliminating potential customer problems and proactively fixing those that arise, customer success ...

Service Consolidation Depending on the complexity of projects it may be optimal to consolidate the various service providers under the ...

We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they ...