“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of ...
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Tag: Field Service
What do the technical specs in rugged devices actually mean
Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.
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Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare ...
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In a time of cross-industry mass disruption, how do we plan for a future, whose direction is still undecided?
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field ...
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Will the ongoing digitalisation of the field service sector lead to a greater importance of on-site field service?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations ...
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While the strategic goals of field service companies are evolving, so to are the expectations of our customers
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field ...
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Is the inherent value a field service engineer brings to an organisation likely to change as service thinking evolves?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations ...
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Will the field service engineers and technicians of the future have a different skill-set of those we employ today?
ThinkTank Reflections: Will the field service engineers and technicians of the future have a different skill-set of those we employ ...
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White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront ...
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The Importance of Empowering Field Service Technicians With Always Ready Tools
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are ...
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