Salesforce have recently announced new AI-powered Field Service innovations to help organizations across industries streamline field operations, increase productivity, and drive ...

Mix of Cloud revenue up 55% YoY and ARR up 55% YoY signal robust forward performance and Software revenue up ...

Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being ...

Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes, ...

First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service ...

Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience ...

Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if ...

Aquant expands its Service Hero™ product line to enable food service technicians to resolve commercial kitchen appliance issues in real-time, ...

What does it take to make customer experience a top priority in today's service industry? Aquant has launched the Service ...

The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played ...