Field force scheduling specialist FLS – FAST LEAN SMART has won a contract with one of the world’s largest infrastructure operators to enhance the service experience at military homes across the UK.

Amey Secure Infrastructure, a strategic supplier to UK defence, has selected the FLS VISITOUR solution to optimise scheduling for around 150 operatives servicing over 22,500 homes in Ministry of Defence estates across Central and North regions.

FLS will provide its best-of-breed real-time scheduling solutions to improve the service experience at Armed Forces homes, including heating, electrical works and repairs services, with more effective scheduling assisting Amey’s climate change targets of reducing carbon emissions by more than 25% over the next five years, aiming to reach Net Zero by 2040.

Amey is going live with FLS in the next quarter, including its customer experience self-service portal featuring SMS/email notifications for customers, real-time GPS tracking for operatives and advanced reporting to optimise scheduling.

With FLS’s support, Amey is targeting to improve performance and task completion for operatives by over 20%.

David Smith, Group Digital Transformation Director – Amey Secure Infrastructure, said:

“Working with FLS will help Amey to bring a step change of experience, both for the families receiving our service and for the tradespeople delivering it. It will improve the accuracy and transparency of day-to-day operations and generate additional data to optimise our future service. It brings the added benefit of helping us to reduce average travel time for colleagues, in turn reducing our overall environmental impact.”

David added that FLS VISITOUR’s easy configuration made a difference in the tendering process, enabling managers to change their priorities as and when required in real time with the management tool, resulting in less need for IT support. FLS also presented compelling and authentic testimonials from customers across a broad range of sectors, with the speed and ease of integration of its system also being an important deciding factor.

Jeremy Squire, UK Managing Director – FAST LEAN SMART, added:

“We are delighted to be working with Amey Secure Infrastructure to meet such a vast housing maintenance responsibility, for those on the frontline of the UK’s defences. Amey has ambitious productivity and service level targets and the FLS VISITOUR dynamic scheduling and customer engagement capabilities will be significant enablers to achieve these.”