Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services,...

Covid-19 and the Conversations with Our Customers... The Covid-19 crisis has impacted the field service sector significantly. In a world...

Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have...

What Does the Role of the Engineer Look Like in a World of Remote Support? One of the key outcomes...

How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light...

The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the...