For many industrial manufacturers, the traditional profit logic has flipped quietly but decisively. Margins on whole goods are being squeezed...

For decades, spare parts have been the archetype of transactional business: a sale triggered by failure, wear, or scheduled maintenance,...

For manufacturers, the era of stable input costs and predictable lead times has decisively ended. Raw material shortages, geopolitical shocks,...

For manufacturers, the era of stable input costs and predictable lead times has decisively ended. Raw material shortages, geopolitical shocks,...

Field service in manufacturing and industrial environments is undergoing a structural shift. What was once a largely manual exercise—assigning the...

Field service has reached an inflection point. The traditional model — highly skilled technicians armed with manuals, tribal knowledge, and...

Manufacturers are discovering that traditional pricing cycles are increasingly misaligned with the volatility of their markets. Quarterly or even monthly...

No one wakes up excited to buy spare parts. In most industrial environments, a parts order is not an act...

Manufacturers in capital-intensive industries are being pressured by global competition, tariffs, and procurement practices. At the same time, B2B buyers...

There is a persistent illusion about customer loyalty. Many organisations assume that repeat customers are loyal customers. But a large...