Field Service
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment...
How to Make Tough Decisions Around Prioritisation in Field Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.
ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field
ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and...
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always...
Energy prices forecast to dampen EV demand as fleets face whole-life cost knowledge gap
More than half of fleet operators expect high energy prices to dampen demand for EVs, according to research from mobility...
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker's famous Outside-In approach is an excellent tool for customer...
Syncron Strengthens Leadership Team Amid Strong Growth, Appoints New CFO and CTO
Daniel Rosenthal joins Syncron as CFO to accelerate the evolution of Syncron’s operating model; Vatsan Govindarajanas as CTO to drive...
Making our Field Technicians Feel Comfortable and Safe at Work
Alan Holt discusses the challenges of keeping field technicians safe during the pandemic and how communicating with his team has...
Take One: Using Video to prove compliance
Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool
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Turning knowledge into action for the manufacturing industry.