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How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report
The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played...
Opportunity or Threat?
We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies. How crucial...
How Can We Define Advanced Services
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....
Field service needs to be agile. So why do we invest in rigid software tools?
Field service needs to be agile. So why do we invest in rigid software tools? The #FSN20 is Field Service...
Where Does the Value of Digitalisation Lie?
It is almost impossible to hold any business conversation for too long before the words digitalisation, or digital transformation are uttered....
The granularity of asset data
The granularity of asset data Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, Chief Product Officer, ServiceMax...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a...
Don’t be caught in the Emperor’s new clothes. First focus on the customer!
Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most...
Field Service Think Tank Sessions: Lone Working and Driver Safety
Whilst we are all of course trying to reduce ‘screen-time’ as much for productivity reasons as anything else, we mustn’t...
Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in...
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Turning knowledge into action for the manufacturing industry.