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Why the employee experience must be factored into modern FSM thinking
Mark Brewer, IFS, discussed why employee experience is important in FSM thinking and if field service is becoming a more...
Future-proof technology for the oil & gas and utility industry
The team at Durabook shares how placing technology at the core of their strategy, can help organizations streamline processes, enhance...
Why we should approach servitization as a spectrum rather than a journey
Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just...
Why are many service organizations not getting the expected value out of digital transformation?
David Smith, former Group Digital Transformation Director at Amey, discusses why many field service organizations are not getting the expected...
Another Twist in the Tale: What PTC’s acquisition of ServiceMax means for the field service sector
Kris Oldland, Editor-In-Chief, Field Service News reflects on his discussion with ServiceMax CEO Neil Barua on their acquisition by PTC
Great technology is the empowering element, but people are always looking at the solution
Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service...
Building a Sense of Community Amongst Our Field Service Workers
In this article, we explore the challenges of building a sense of community among field service workers and discuss how...
Initial conclusions from the quantitative study into fleet and field service management
In the final feature from a recent FSN Research paper, published in partnership with GPS Insight, we make the initial...
The Changing Landscape of FSM Solutions
Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.
What Shifting Left Means For Service Organizations
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
Turning knowledge into action for the manufacturing industry.