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The role of technology partners in change management
https://youtu.be/Pcz9VGFOuRk The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen,...
Are we actually defining the profile of our service engineers?
https://youtu.be/EkIwEKFBmk0 Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis...
What were the drivers for adopting a remote first strategy for Konica Minolta?
https://youtu.be/rv1a9ENGdC0 Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries
https://youtu.be/y4P-JGXjh8I Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...
The disconnect that is damaging digital transformation in field service
https://youtu.be/LuC2CJ9GcBc The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting...
Whose responsibility is it to ease veterans into a workforce?
https://youtu.be/snU_FLiFtwo Whose responsibility is it to ease veterans into a workforce? As we continue to face an aging workforce crisis...
Do we need different strategies for remote service when working with third-party field workforces?
https://youtu.be/gFJ8gGotWeY Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg...
Seven Deadly Sins of Field Service Management: #3 Not establishing accountability
https://youtu.be/yKDvuwoesrg Seven Deadly Sins of Field Service Management: #3 Not establishing accountability At the December 2023 Copperrberg Service Academy, Ron...
The shift in mindset of veterans entering the enterprise
https://youtu.be/nit2k0x_wsg The shift in mindset of veterans entering the enterprise As we continue to face an aging workforce crisis within...
Seven Deadly Sins of Field Service Management: #2 Head Down Perspective
https://youtu.be/a8wySPLxNFc Seven Deadly Sins of Field Service Management: #2 Head Down Perspective At the December 2023 Copperrberg Service Academy, Ron...
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