Digital Transformation
Content that is about digital transformation in the field service industry
The Skills Gap, Illustrated
The Skills Gap, Illustrated In a new series of excerpts from a recent white paper published by Aquant we uncover...
What KPI Measurement Does and Doesn’t Tell Us
What KPI Measurement Does and Doesn’t Tell Us In a new series of excerpts from a recent white paper published...
Why Service Leaders Need To Think About Standard KPIs In New Ways
Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a...
The Key Driver for 3D Systems Adoption of AI
Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations
COVID-19: Reduce Site Visits and Increase Remote Assistance
As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution...
Why Artificial Intelligence in Field Service is Dependent on People
Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white...
Learn How Smart Care is Transforming Service Delivery Strategies for the New Normal
In the April 28 webinar hosted by Aquant and the Service Council, Gyner Ozgul, Senior Vice President of Operations at...
Why Knowledge Transfer is Failing in Field Service
Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent...
Solving the Field Service Skill Gap with AI
Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce...
The Convergence of AI and Field Service Excellence
The eternal hunt for field service excellence has recently been bolstered by the rapid rise of Artificial Intelligence as a...
Turning knowledge into action for the manufacturing industry.