IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release
In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to ...
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow's field service ...
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for ...
Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align ...
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE - Time to reboot field service? This paper is available exclusively for FSN PRO ...
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may ...
HSO Wins Field Service Deal With SMS Plc Utilising Microsoft Dynamics 365 and Fast Lean Smart
The new platform will allow SMS’ 400 field service engineers to manage its roll-out of 2.4 million smart meters seamlessly.
What does the introduction of remote service mean in terms of our approach to service delivery?
In the first in a series of essays for service leaders we ask what remote service means in the new ...
Interview: Understanding the transition to remote service delivery from the technician’s perspective
We take a pragmatic look at the day to day use of remote service tools as we speak to Martin ...
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of ...
Turning knowledge into action for the manufacturing industry.