Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who've always ...
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ...
How Can Technology Be Used as an Enabler
How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts ...
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ...
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
e-Book: 5 KPIs Service Leaders Need to Measure in 2022
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant's latest report '5 KPIs Service ...
How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware ...
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment ...
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry ...
How to Make Tough Decisions Around Prioritisation in Field Service Operations
Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.
Turning knowledge into action for the manufacturing industry.