In this episode of Copperberg Conversations on Manufacturing Matters, we explore what’s next for field service. Lisa Hellqvist, Copperberg’s Managing Director, sits down with Martin Knook, CEO of Gomocha, to explore how companies can adapt their field service operations to meet the demands of 2025 and beyond.
From sustainability to predictive maintenance, Martin and Lisa unpack the critical trends and challenges shaping the sector, offering actionable insights for industry leaders looking to stay ahead.
What You’ll Learn in This Episode:
- Sustainability in Field Service — How businesses are adopting sustainable practices and how this shift is being driven by customer demand and regulatory compliance.
- The Evolution of Predictive Maintenance — Why maturing predictive maintenance strategies is a cornerstone for operational efficiency and how data plays a critical role.
- Outcome-Based Services — The growing trend of purchasing services over products and the generational shift driving this change.
- Addressing Talent Shortages — Strategies to bridge the skills gap, retain top talent, and reimagine the role of the field service technician.
Field service leaders and forward-thinkers alike will find this episode full of actionable insights to adapt and thrive in a shifting landscape.
Time Stamps:
- 00:00 — Introduction
- 02:10 — Background of Martin Knook
- 12:03 — Key Differentiators in Field Service Management
- 22:05 — Sustainability in Field Service Operations
- 32:21 — Navigating Complex Regulations in Field Service
- 39:44 — Predictive Maintenance: Challenges and Opportunities
- 47:52 — The Shift to Outcome-Based Service Models
- 54:36 — Harnessing IoT Data for Intelligent Decision Making
- 57:50 — Bridging the Generational Gap in Service Expectations
- 01:00:24 — The Role of Assistive Technologies in Service
- 01:04:46 — Addressing the Talent Shortage in Field Service
- 01:08:01 — Reimagining Field Service Operations for the Future
- 01:18:09 — Outro
Stay Connected:
Connect with Martin Knook:
LinkedIn Profile
Connect with Lisa Hellqvist:
LinkedIn Profile
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Music sourced from Pixabay —
https://bit.ly/3XZ2KSE
