The real risk of revenue leakage for Original Equipment Manufacturers
Kris Oldland, Editor-in-Chief, Copperberg, is joined by Syncron’s Luke Huckerby who delves into the critical role of service contracts in driving OEM profitability and customer loyalty…
Highlighting the challenges of data silos and revenue leakage, Huckerby unveils Syncron’s innovative AI-powered solution that empowers OEMs to predict costs, set customer-centric pricing, and gain holistic visibility across their service operations.
During the discussion, Huckerby emphasizes the importance of a gradual, strategic approach to Servitization, where service contracts serve as a crucial stepping stone. As the conversation unwinds the complex symbiotic relationship of advancing technology and business strategy, both Huckerby and Oldland underscore the competitive advantage and financial imperative of adopting such transformative technologies, ultimately shaping the future of the field service and manufacturing industries.
This opening excerpt taken from the full-length discussion outlines the prevalent, perennial, and very real risk that revenue leakage poses to the service P&L of any OEM.
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This article is an excerpt from the White Paper The Servitization Blueprint: A Strategic Guide to Driving Revenue, Resilience, and Customer Loyalty in Manufacturing.Download and read the full white paper now!
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- Read: Rethinking Industrial Pricing for Sustainable Profitability
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- Download: Syncron Contract Pricing Product Sheet
- Read: Master Your Aftermarket Pricing Mix With AI-Enabled Strategy
- Connect with Luke on LinkedIn
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About Field Service News
Since 2023 Field Service News is a part of Copperberg AB.
Founded in 2009, Copperberg AB is a European leader in industrial thought leadership, creating platforms where manufacturers and service leaders share best practices, insights, and strategies for transformation. With a strong focus on servitization, customer value, sustainability, and business innovation across mainly aftermarket, field service, spare parts, pricing, and B2B e-commerce, Copperberg delivers research, executive events, and digital content that inspire action and measurable business impact.
Copperberg engages a community reach of 50,000+ executives across the European service, aftermarket, and manufacturing ecosystem — making it the most influential industrial leadership network in the region.
