In October 2022 Field Service News hosted the second annual European Field Service Awards to celebrate the ingenuity and excellence of our industry. In it’s second year the EFSA received an incredible number of high quality submissions…

In the category of Technology Innovation of the Year there were a number of fantastic nominations submitted by service leaders who had seen the technology drive improvement within their service operation. However, one winner, with a number of compelling nominations from a range of different industry verticals stood out, FLS – FAST LEAN SMART’s FLS VISITOUR solution.

As a follow up to their acknowledgment at the European Field Service Awards, Kris Oldland, Editor-in-Chief, Field Service News spoke with Jeremy Squire, Managing Director UK for FLS – FAST LEAN SMART to discover more about the way they approach working with field service companies and whether he believes our industry will continue to see innovation and excellence through technology in the coming years.

It was an engaging discussion that covered:

• Understanding FLS VISITOUR – winner Technology Innovation of the Year
• Was FLS VISITOUR using AI before the term become in vogue?
• How is FLS VISITOUR is delivering multiple benefits for users?
• How critical is it that our industry embraces leading edge technology
• Why the technology is just one part of a successful solution
• Will the pace of technology evolution we have seen across the last few years continue?