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Check out our entire back catalogue of podcasts below - but to never miss an episode click here to subscribe to fieldservicenews.com 

You can also find The Field Service Podcast on your favourite streaming services including:

iTunes

Spotify

Google Play 

 

 


 

Season FivE

 

Season Five, Episode Three: Lukas Fanroth & Michael Kuebel on Adaptability, Customer-Centricity and Recovery

The Covid-19 enforced lockdowns were a hugely challenging time for everyone, and field service as a sector faced challenges we had never seen before. Yet, in the face of adversity many companies showed exceptional innovation and leadership as they quickly adapted to the lockdown environment.

One such company was Koenig and Bauer who have been working with Salesforce closely to digitalise their business but as we found out in episode 3 season 5 of the Field Service Podcast, technology is just part of the equation...

 

Further Reading on this topic:

 


Season Five, Episode Two: Ashok Khartham on Connected Customers Being the Missing Link to Fully Connected Field Service 

Kris Oldland, Editor-in-Chief, Field Service News talks to Ashok Khartam CEO of M-ize about the recent investment his organisation has received, the space they occupy in the field service technology ecosystem and why Khartam believes the missing piece in the connected field service puzzle is the connected customer and how he has approached building a solution to remedy this issue

 

Further Reading on this topic:


 

Season Five, Episode One: Kevin Green on Leadership, Strategy and the Economic Impact of Lockdown

Kris Oldland, Editor-in-Chief, of Field Service News was joined by Kevin Green, former CEO of the Recruitment and Employment Confederation and the best selling author of Competitive People Strategy on the Field Service Podcast. The two discussed what leadership, agility and strategic planning look like in the aftermath of a global pandemic as we rebuild our economies.

 

Further Reading on this topic:


 

 

Season Four

 

Season Four, Episode Eighteen: Switching Service Back On

In the latest Field Service Podcast, Deputy Editor Mark Glover is joined by Martin Summerhayes who gives new insight into what the sector should be considering as we emerge, blinking slightly, into a  post-Covid service world.

 

 


 

Season Four, Episode Seventeen: The Rising Mega Trend of the Blended Workforce

As part of a documentary on the rise of the blended workforce published in partnership with Field Nation, Kris Oldland, Editor-in-Chief, Field Service News, conducted an in-depth interview with Field Nation CEO, Mynul Khan. In this episode of the Field Service Podcast, we bring you the full unedited version of that entire interview. 

 

 


 

Season Four, Episode Sixteen: How Tech Delivers and Safety in the Field Workforce

Kris Oldland speaks to Danny Wieder of HSO as part of a documentary looking at how to attract investment from your board in your service operations and the two look at Health and Safety as a critical part of the equation 

 

 


 

Season Four, Episode Fifteen: Understanding the Blended Workforce

As part of a documentary on the Rise of the Blended Workforce, Kris Oldland, Editor-in-Chief, Field Service News, interviewed Doug Lacy, CEO, Pivital, about how his organisation have embraced using a mix of internal and third-party labour. Whilst much of the interview made it into the documentary, there was still a lot of insight that we were unable to bring into the final film. However, to leave no insight and knowledge on the cutting room floor, Doug kindly agreed to let us publish the interview in full here on the Field Service Podcast. Enjoy! 

 


 

Season Four, Episode Thirteen: Embracing IoT and Education

Kris Oldland, Editor-in-Chief, Field Service News talks to Patrick Jansen of VBR Turbines about why they felt the need to invest in an IoT solution, why they are embracing remote assistance and how they've got a surplus of waiting recruits for roles despite cutting all traditional recruitment spend entirely. 

 

 


 

 

Season Three

 

Season Three, Episode Three: The potential of 3D Printing in the Service Supply Chain

In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover discusses the potential of 3D printing in terms of service supply chain logistics and spare parts management for field service organisations with Atanu Chaudhury, Associate Professor, Operations and Supply Chain Management at Aalborg University, Copenhagen.

 


 

Season Three, Episode Two: The Burning Platform of an Ageing Workforce

 Field Service News Deputy Editor, Mark Glover, sits down with Richard Pratley, Managing Director, UK SimPro and discuss how the challenge of an ageing workforce is being echoed around the world for field service companies and how technology, in particular, IoT, is able to help resolve the problem by increasing service management efficiency.

 


 

Season Three, Episode One: Artificial Intelligence - Robots are not going to take over field service (or are they?)

Field Service News Deputy Editor, Mark Glover is joined by Onseserve CEO where they discuss why robots won't be taking over field service operations (just yet) and how OK should no longer be good enough for field service companies that want to excel. 

 

 


 

 

Season Two

 

Series Two, Episode Nine: Building a case for investment in FSM 

Kris Oldland, Editor-in-Chief welcomes back Kevin McNally, Sales Director of Asolvi as they look through five key considerations to factor in when trying to build a case for investment within a field service management solution including, definable return on investment, health and safety compliance, increasing customer engagement, reducing staff turnover and avoiding a competitive disadvantage....

 


 

Series Two, Episode Eight: Time for FSM to standalone?

 In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing whether the time has come to finally recognised Field Service Management systems as a standalone category such as CRM or ERP

 


 

Series Two, Episode Seven: The Service Logistics Headache

 Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Fahie, Managing Director, Bybox, about the big changes that we are facing in field service when it comes to parts logistics and how we can overcome them... 

 

 


 

Series Two, Episode Six: Are you fishing with a line or a net?

  Kris Oldland, Field Service News, Editor-in-Chief, is joined by Kevin Starr of ABB Oil and Gas as they talk about the huge impact of automation within field service delivery.

 

 


 

 

Series Two, Episode Five: The ageing workforce and the millennial army

Kris Oldland, Editor-in-Chief, Field Service News talks to nick Frank, Founding Partner, Si2 Partners, about some of the key findings of a recent research project recently undertaken by the two companies that explored emerging trends in the recruitment and development of both field service engineers as well as service managers across a wide range of industry verticals. 

 

 


 

Series Two, Episode Four: Has technology levelled the playing field for smaller service organisations

 Kris Oldland, Editor-in-Chief, Field Service News talks to Kevin McNally about how technologies such as Cloud, Mobile, Artificial Intelligence and IoT have enabled smaller companies to not only meet the service standards of their larger peers but in some instances exceed those standards...

 

 


 

Series Two, Episode Three: Servitization - an evolution in service thinking

Kris Oldland, Editor-in-Chief, Field Service News talks to Prof. Tim Baines about the recent Spring Servitization Conference and how the conversation around servitization is continuing to evolve as academia and industry come together to drive advanced services forwards... 

 

 


 

Series Two, Episode Two: Six Simple (but not necessarily easy) steps to service excellence

Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-round customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...  

 

 


 

Series Two, Episode One: Key Considerations When Developing a RFP  

Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-round customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence... 

 

 


 

 

Season one

 

Series One, Episode Five: The ever changing field service sector

Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Spriggs, Exel Computer Systems about a wide range of topics including how the field service sector has evolved across time... 

 

 


 

Series One, Episode Four: Panel Discussion, Cloud, Mobile and Field Service

Kris Oldland, Editor-in-Chief, Field Service News introduces a series of clips from a fieldservicenews.com hosted roundtable in which a handpicked collection of senior field service leaders discuss the findings of an exclusive research report on the use of Cloud computing as a platform for field service management systems... 

 

 


 

Series One, Episode Three: Challenges around FSM system implementation

In this episode of the Field Service Podcast, Kris Oldland, Editor-in-Chief, Field Service News talks to Tom Oates of Solarvista about some of the challenges field service companies can expect to face when they implement a new FSM solution...  

 

 


 

Series One, Episode Two: Are there different needs for large and small service organisations

Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Spriggs, Exel Computer Systems about the different needs and challenges faced by larger field service companies compared to their smaller or medium-sized peers...  

 

 


 

Series One, Episode One: Cloud and Mobile in Field Service

Kris Oldland, Editor-in-Chief, Field Service News talks with ClickSoftware's Tim Faulkner about a research project exploring trends in use of Cloud and Mobile within Field Service