Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a ...

White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published  by Aquant, now available at Field Service ...

The KPIs that Matter in 2020 (Part Two) In this first article in a series of excerpts from a recent ...

Mark Hessinger of 3D Systems talks about why they have embraced Artificial Intelligence to improve their field service operations

The KPIs that Matter in 2020 (Part One) In this first article in a series of excerpts from a recent ...

Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management ...

White Paper: The Service Leader's Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that ranges ...

It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts are armed ...

As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution ...

Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white ...