In any period of disruption, there will be innovation in the solutions provided. However, as new solutions are developed, establishing ...

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success ...

Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the ...

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service approach. However, ...

Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such durable ...

Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can ...

Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer ...

Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, ...

It’s a shift prompted by stringent regulation and legislation – particularly in the UK and Europe - and a desire ...