Service’s Missing Voice: Why Field Technicians Now Drive Business Outcomes
The third and final session of Copperberg Select’s Virtual Academy focused on a role that sits at the centre of ...
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Transforming Field Service for Gen Z and Women in the Digital Age
The field service and manufacturing sectors have long been built on reliability, craftsmanship, and deep technical knowledge. Yet, they now ...
The Servitization Blueprint: Transformative Technologies for Competitive Advantage
Discover how manufacturers can transition to servitization with service contracts, performance-based agreements, and outcome-based models to drive long-term profitability.
How to Upskill a Field Service Team for a Tech-Driven Future
The field service industry is undergoing a tech revolution. Upskilling technicians with new tools & skills will ensure a competitive ...
The Future of Field Service Scheduling: Leveraging AI for Optimal Efficiency
As AI continues to evolve, its impact on field service scheduling will expand, offering new opportunities. Here are some emerging ...
Where is the Return on Investment when it comes to remote service strategies?
https://youtu.be/Z4EpqA4WPdQAt the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, ...
The technology stack underpinning Konica Minolta’s remote service strategy
https://youtu.be/qKxFsr83Q80 The technology stack underpinning Konica Minolta's remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, ...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
https://youtu.be/NArapuCbDYs Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At ...
The common threads that have been successful in remote service have followed
https://youtu.be/WVXBheAIWUE The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, ...
What were the drivers for adopting a remote first strategy for Konica Minolta?
https://youtu.be/rv1a9ENGdC0 Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg ...
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