Building out this celebration of industry excellence wouldn't be possible without our two excellent sponsors - who incidentally are helping their own customers drive service excellence through their own innovative solutions...
Localz takes the communication complexity out of on the day service, providing businesses with mobile workforce solutions to deliver a frictionless last mile customer experience. ‘Uberized’ consumers expect real-time transparency and control.
The Localz operational platform enables real-time tracking of the service technician, accurate ETAs and two-way communication. Localz “on my way” messaging increases customer satisfaction and first time access rates.
The Localz platform is being used by the RAC, DPD, OVO Energy, Autoglass, Safelite, Woolworths and British Gas.
OverIT creates innovative Field Service Management solutions to support and optimize task execution on field. The company helps its customers boost productivity and efficiency, while improving worker safety, customer experience and overall revenues.
OverIT masters the business processes of several industries, including Energy & Utilities, Oil & Gas, Manufacturing, Services, Transportation and Telco. With a global focus in mind, the company works together with diverse enterprises to help them find the optimum path to excellent performance and achieve +100% productivity thanks to our Geocall product for Field Service Management.
In addition, at OverIT we believe that building applications on Augmented, Mixed and Virtual Reality is key to streamlining field processes. Leveraging the virtual collaboration, knowledge sharing and remote assistance capabilities provided by the SPACE1 application suite, companies can arm their technicians with the tools to perform field tasks faster, better, and hands-free, relying on mobile and wearable devices.
Latest insights from the #FSN20
Check out the latest insights and opinions from members of this year's #FSN20