Former #FSN20 alumni and part of the this year's #FSN20 selection committee, Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed...
Every aspect of service is going through change: from hardware and software; the way end-users consume services and the workforce, hindered by an ageing workforce, are all areas having an impact on the sector.
In this podcast, industry expert and long-term Field Service News collaborator Martin Summerhayes chats to Kris Oldland about the industry as it is today and predicts where it might be going.
Latest insights from the #FSN20
Check out the latest insights and opinions from members of this year's #FSN20