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RESOURCES CURRENTLY AVAILABLE ON OUR FOREVER FREE FSN STANDARD SUBSCRIPTION TIER

The following collection of resources are available for subscribers on our FSN Standard subscription which is available completely free of charge. This content is updated regularly with new resources however, each resource will only be available for a limited time. 

If you want to access our full premium content library with over 100 resources and growing every month, you can do so with a FSN Premium subscription, which also offers exclusive access to the Field Service News Digital Symposium. 

Head over to fieldservicenews.com/subscribe to find out more and sign up to FSN Premium or simply enjoy the FSN Standard content below. If you are not yet a subscriber on either tier the button next to each resource will take you to a registration page that will not only subscribe you to FSN Standard but also give you instant access to that specific resource. 


 

Research Debrief:  Understanding Virtual Field Service: Part Two (48 mins)

 

Having published the findings of an exclusive research study with Salesforce to understand what the dramatic rise of remote service within our sector will mean for the future, Field Service News Editor-in-Chief is now joined by Salesforce's Sassi Idan, Michele Federici and Michael Kuebel to talk through the findings of this important research project and extrapolate further meaning and insight from the data. 

In the concluding video report of this two part session the group discuss...

  • Is the implementation of the technology the easiest part of adopting remote services?
  • What are the Challenges and opportunities that come from embracing a world of remote service delivery?
  • Is the biggest challenge with remote service a lack of skill-sets on the customer side?
  • What does service excellence look like when it comes to remote service delivery?

These areas and much more are discussed as our panel really gets under the skin of the study's findings and bring further insight into what the future of field service is shaping up to look like.


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Field Service News Essential Guide: The Blended Workforce

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Developed in partnership with ServicePower and featuring exclusive interviews with service leaders from Electrolux, Ericsson and Ideal Boilers this 20 page eBook looks at the benefits, challenges and opportunities of the blended workforce model in the field service sector and asks if the pandemic has made its adoption even more necessary...

Read this exclusive Essential Guide for insight into:

  • The benefits of the blended workforce model
  • The key drivers for the adoption of the blended workforce in field service operations
  • What day-to-day operations with a blended workforce look like
  • Managing the complexities of the blended workforce
  • Can the blended workforce model be applied in any industry?

These insights plus much more are included in this important Essential Guide available exclusively via Field Service News

 

 


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Beyond the Data: Beyond the Data: Virtual Field Service and the New Paradigm of Service Delivery

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Having conducted an extensive research study in partnership with Salesforce, we explored how the field service sector has shifted towards remote-service delivery since the pandemic.. 

Here in the concluding report in this study, we share with you the insights from two in-depth debrief sessions and a series of follow up interviews with a selection of respondents, to help you as a field service management professional have as complete a picture as possible of the seismic changes our industry is set to move through.

Areas of discussion within this report include:

  • Is remote service delivery set to become the default approach of the new normal?
  • What does the varying sophistication of tools being used for remote service delivery mean for your organisation?
  • Why field service companies must avoid an inside-out approach that can be a barrier to effortlessness
  • Has the pandemic led to an acceleration of our increasing Uberized world?
  • Reduced overheads are a benefit for service providers, but do customers necessarily want cheaper service?



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Documentary: The Blended Workforce and the New Normal (1 hour and 32 mins) 

 

 

Developed in partnership with ServicePower and featuring exclusive interviews with service leaders from Electrolux, Ericsson and Ideal Boilers this feature-length documentary looks at the benefits, challenges and opportunities of the blended workforce model in the field service sector and asks if the pandemic has made its adoption even more necessary...

The documentary explores in depth the following key questions

  • What are the key drivers of adoption for the blended workforce model and what are the benefits?
  • How can we overcome the biggest challenges of the blended workforce? 
  • Is the blended workforce model reliant on genuine partnership or is it just glorified outsourcing?
  • How can we manage the complexity of aligning external workforces with an internal workforce without sacrificing service standards?
  • Can the blended workforce model be applied in any industry?
  • Has the pandemic and a looming capacity crisis increased the need for adoption of the blended workforce model? 

These areas and much more are discussed in this exclusive documentary which offers detailed insight from true subject matter experts in this area.

For a limited time, the documentary will be available on our forever-free FSN Standard subscription tier before it becomes available exclusively to FSN Premium members. If you are currently on the free FSN standard tier access the video now before it is too late. 


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Field Service News Essential Guide: Remote Service

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Developed in partnership with OverIT and RealWear and featuring an exclusive interview with Rail Cargo Group this 22 page eBook looks at the key considerations field service organisations should make when looking at remote service solutions for their field service operations from both a software and hardware perspective.

This is essential reading for any field service organisation looking to take a further step into delivering effective remote service delivery.

Read this exclusive Essential Guide for insight into:

  • The benefits of adopting remote service delivery
  • Key considerations when choosing a hardware solution for remote service
  • Key considerations when choosing a software solution for remote service
  • Case Study: RailCargo Italia's implementation of remote service and how it changed an entire industry

These insights plus much more are included in this important Essential Guide available exclusively via Field Service News

 


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Beyond the Data: Benchmarking the New Normal from Year Zero

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Having published both our preliminary report and a two part video debrief session on a groundbreaking research project that spoke to over 230 field service leaders, Field Service News Research has returned to a selection of our respondents in a series of in-depth interviews to unearth the crucial considerations emerging beneath these headline findings. 

Here in this final report from this study, we are pleased to share with you insights from both the in-depth debrief session and these follow up interviews, to help you as a field service management professional have as complete a picture as possible of the seismic changes our industry is set to move through in the coming years.

The points given further consideration in this study include: 

  • Has the mood of optimism amongst the SMBs of the field service sector diminished as the pandemic drags on?
  • Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
  • Will the new normal see a sustained focus on service as a key differentiator?
  • What does the rise of remote service mean for on-site delivery?
  • We have built the foundations for connected field service, now we must begin to actually use it
  • Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
  • Digital Transformation has met the acceleration of global disruption

Each of these areas are discussed in great detail in this exclusive 16 page report that offers essential reading for all field service management professionals. 


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FieldAware 222

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