Video Presentations...

 

Selecting, Implementing and Utilising a Field Service Management System

 

Asolvi SurefireImplementing a field service management system is a hugely important project for any field service organisation whether they have 10 or 10,000 engineers... 

 

Kris Oldland, Editor-in-Chief, Field Service News sat down with Jo Cherriman, Director Surefire to discuss how they approached both the selection and implementation of a new field service management system as well as discussing the challenges they faced during that process and the benefits they have seen since going live... 

 

 

 

 

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Bridging the Gap - The Customer and the Mobile Workforce

 

Screen Shot 2018-12-23 at 13.27.47In an age of digitalisation, connected assets and powerful artificial intelligence has your company bridged the gap between your customers and your mobile workforce? 

 

In this webcast Kris Oldland, Editor-in-Chief, Field Service News is joined by Scott Flatman, Regional Sales Director, Salesforce and John McCarthy CRM Manager, Daikin Applied UK as they discuss the technology and trends driving field service companies forwards and how Daiken Applied UK are working with Salesforce to improve their own field service delivery...

 

 

 

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Building site surveys for data collection in the field

 

building surveys for mobile data collectionData sits at the heart of customer satisfaction for modern field service organisations, here we look at how you can empower your field service engineers to easily collect data whilst on site...  

Kris Oldland, Field Service News Editor-in-Chief is joined by Michael Smythe and Alice Walton of eBecs. During the presentation, Walton gives us an excellent hands-on overview of how companies can quickly set up a powerful survey tool that can be used to collect key data from the field to empower greater efficiency, field worker safety and customer engagement.

This is then followed by a Q&A with Walton and Smythe as we did deeper into how some of eBecs' customers are using the tool and how they are seeing more benefits than they first anticipated. 

 

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Solution Demonstration - Mobile Data Collection, Data Flow and Reducing Costs in Microsoft Dynamics Field Service with the eBECS Accelerator Pack

 

Solution Demonstration - Mobile Data Collection, Data Flow and Reducing CostsTake a close hands on look at the functionality and potential power within the Microsoft Dynamics Field Service and the eBecs accelerator pack... 

 

In this webcast, we are Joined By Michael Smythe and Alice Walton of eBECS who give us an overview of how field service companies are using Microsoft Field Service Dynamics, with the eBECS accelerator pack to improve their field service efficiency and productivity. 

 

 

 

 

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Research Analysis: Key Trends Amongst Service-Centric Manufacturers

 

servicecentric manufacturingResearch from Astea reveals interesting trends amongst service centric manufacturers... 

  • Kris Oldland, Field Service News Editor-in-Chief is joined by John Hunt, Managing Director, EMEA, Astea as they take a deep dive into some of the key insights revealed in a recent research project hosted by Astea. 

    Some of the key discussion points include:
    How 75% of survey respondents claim service revenue has increased over the last 5 years.
    What can service organisations learn from how the software sector regarding X-as-a-Service?
    Why 84% of survey respondents claim that managing evolving customer expectations is among their biggest 2019 challenges.

  

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Research Analysis: The Changing Face of the Field Service Engineer

 

The Changing Face of the Field Service EngineerExclusive Field Service News research sponsored by ServiceMax helps us identify what technologies best-in-class companies are utilising to empower their field service engineers...   

  • Kris Oldland, Field Service News, Editor-in-Chief, is joined by ServiceMax from GE's Kieran Notter as they explore the findings of our latest research project which looked at the continuing evolution of the role of the field engineer.

    This follows on from our exclusive report which outlined the findings of the research which involved input from over 125 field service professionals and digs deep into how field service companies are seeking to engage and empower the field workforce of tomorrow... 

 

 

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The Continuing Evolution of Rugged Mobile Computing

 

The Continuing Evolution of Rugged Mobile Field Service engineers are increasingly reliant upon the mobile tools that they are provided with - so how do we ensure we are giving them the best tools to do their job? 

  • Kris Oldland, Field Service News Editor-in-Chief is joined by Steve Priestly and Cliff Adams of Xplore Technologies and Bob Ashenbrenner Durable Mobile Technologies as they discuss whether the lines between rugged and consumer devices are blurring, how long companies should be looking to use mobile devices before they become out of date and take a look at Xplore's new 2-1 and handheld rugged devices the X-Book and the M60.

 

 

 

 

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Field Service System Overview - Microsoft Dynamics for Field Service and the eBECS Accelerator Pack.

Screen Shot 2019-01-02 at 22.07.34Kris Oldland, Field Service News is joined by Michael Smythe and Alice Walton at eBECS who guide us through how the Microsoft Dynamics for Field Service including demonstrations of many of the key tools used by field service organisations.

  • In this presentation viewers will gain a top-level understanding of how:
    • Field service can be transformed from cost centre to a strategic function and profit generator.
    • Microsoft Dynamics Field Service is helping field service organisations generate better margins from their field service operations.
    • The rich functionality within the solution including; routing and scheduling, inventory management, process automation and mobile communications can maximise both customer satisfaction and profits.
    • The added value eBECS offer can significantly reduce your delivery days, with extra functionality to easily help implement the solution. 

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Five Key FSM Elements: Discussion & Demonstration

 

Screen Shot 2019-01-02 at 22.18.21Kris Oldland, Field Service News and Kevin McNally, Asolvi looked at five key areas of a FSM solution, with demonstrations of each of these within the Tesseract Service Centre solution.

As well as giving a hands on look at the Tesseract solution, the session also provided a useful overview of what you should expect from any modern FSM solution with McNally providing some excellent insight drawing upon both his current role with Tesseract as well as his previous roles working as a service manager himself.

As such the session should prove useful for those looking to upgrade their current FSM system, but also for those looking to get more out of their existing system as well.

 

 

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Shop Smarter: How to Effectively Map Out Your Next Mobility Project

 

Screen Shot 2019-01-02 at 22.29.09In this presentation we bring together two rugged and mobile computing experts to offer their guidance on how to ensure you are getting the best deal when you invest in updating your mobility solutions for your field service engineers... 

Kris Oldland, Field Service News is joined by Sandy McCaskie of Xplore and Bob Ashenbrenner of Durable Mobility Technologies as they offer their insight gained from years of experience and hundreds of mobility implementations, to help you get the most from your next implementation.

 

 

 

 

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Three Pillars of Customer Experience That Can Drive Revenue

 

Screen Shot 2019-01-02 at 22.55.41Field Service is becoming increasingly a key factor in driving revenue for many companies, here we look at three key areas where a focus on customer satisfaction can also drive profit... 

Kris Oldland, Field Service News and Paul Lucas, ServicePower explored the topic of customer experience with a particular focus on approaches that can also drive revenue.

The session features an insightful presentation by Lucas as well as lively Q&A in which Lucas took questions from the audience all of which is included within the video. 


 

 

 

 

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IoT, Servitization and Field Service

 

Screen Shot 2019-01-02 at 23.13.05Across the two months Field Service News and ServiceMax worked together on a research project to find out just what role IoT has to play in field service and how it is impacting the growing trend of servitization...

Rapid advances in technologies are having a major impact on the field service domain and the IoT in particular continues to dominate conversations in field service circles.

We surveyed over 100 field service senior leaders around their opinions on whether this is moving from hyperbole to reality. In this presentation focused around that research we also discuss opinions on servitization and if this is one of the key drivers industry leaders are seeing when implementing IoT enabled strategies.

 

 

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How Does Service in Europe Stack Up Against Global Standards?

 

Screen Shot 2019-01-02 at 23.22.09Leading field service analyst Bill Pollock gave an excellent presentation on the key findings of exclusive research, whilst Kirona's Nick Shipton explains how scheduling tools can help you deliver best-in-class service standards....

Topics covered in this webinar include:

The key pressures faced by field service companies within UK, Europe and the USA
The top strategic actions being taken to meet these challenges
The core metrics being measured to improve service delivery


The session also featured an overview of the latest scheduling technology from Kirona's Nick Shipton plus an interactive panel discussion featuring both our expert guests.

 

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Five Steps To Delivering Service Excellence

 

Screen Shot 2019-01-03 at 00.00.24In a today's world where service is a crucial battleground for companies to both win and retain business, ensuring your service delivery meets the highest standards is paramount to success...

During this presentation Michael Smythe discusses:


How business automation solutions really can help you to deliver service excellence - the Holy Grail for all service companies...
5 key steps to help you ensure your team meets the growing service expectations of your customers...
How field service automation tools can make sure you have the right engineer, in the right place at the right time...

 

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Why Optimised Scheduling Change Management Should be the coolest FSM trend of 2016

 

Screen Shot 2019-01-02 at 23.27.24As we move into every new year we see a buzz begin to start about what trends are going to affect field service the most in the upcoming year - but optimised scheduling remains a mainstay of field service excellence... 

As technology continues to change at exponential rates, trends like IoT, drones, shared economy, 3D printing and more are poised to change the field service landscape forever, and the way organisations operate and execute. 

But these trends won’t achieve their potential if organisations don’t have their basic processes in order, automated, and streamlined first. 


 

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Field Service 2020 - Major Considerations for Field Service Managers in the Not-Too-Distant Future...

 

Screen Shot 2019-01-03 at 00.09.57We tackle some of the biggest issues that field service is facing in the next few years - why service thinking is the key to harnessing the power of IoT and why we must face the challenge of replacing an ageing workforce before it's too late

The presentation covers three core sessions:


Service thinking & imagination: The secret ingredient in monetizing the IoT and all that connectivity stuff- Nick Frank, Frank Partners.
Don’t leave me this way – Why the service industry has a looming talent problem and what you can do about it - Patrice Eberline, ServiceMax
Kris Oldland, Field Service News will host a Q&A with our two guests looking at other opportunities and challenges we may face in the next five yearss.

 

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