As automation and intelligence invades every part of the service delivery process and encroaches on the experience delivered to customers, differentiation in service is delivered by personal connections.

These connections stem between service leaders and employees, service businesses and their partners, between service employees, and most importantly between service personnel and their customers. Ease and Effort will be expected in service delivery. Empathy and Experience will elevate the dialogue. Those attending the Symposium will engage in keynote level discussions centred around our event theme and then be able to participate in discussions and workshops

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More info @ http://fs-ne.ws/Y2a730npDuR

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Join Localz first Innovation Breakfast! Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things.  

Kris Oldland, Editor-in-Chief of Field Service News, will chair a panel of innovators in Mobile Workforce.

Hear them discuss:

•  Today’s in-field challenges
• Uberization of the Last Mile
• Design for Mobile Workforce
• What the future holds

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More info @  https://www.localz.com/innovation-day-2019

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Now in its 13th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders.  

Uberize your service business through value selling, co-creation, service culture, IoT, Big Data, servitization, predictive - these are key themes of the 2019 edition of this key industry event. 

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More info @ http://fs-ne.ws/1oT430npDFK

Born in 2002, Field Service is where 350+ cross-industry service, support and customer success leaders come together to build world-class operations. With both tactical and future-facing content, plus a mix of interactive session formats that ensure you learn and network most effectively, you’ll move your projects forward more quickly and cost-effectively. You’ll make connections you can count on when your next service challenges arise, and create a vision for a profitable future that wows your customers. 

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More info @

http://bit.ly/2YMJgn9

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ADVANCING SERVICE. TOGETHER

Back for a third year, Field Service Asia is the conference where 180+ cross-industry service, support, and customer care leaders come together to build world-class service and support operations. Take home exclusive insights on the latest topics including customer experience mastery, early IoT concepts and AI from 60+ experts from Dell Technologies, Hiab, Telstra, Terumo, Lenovo, Fuji Xerox, Canon, Petronas and many more. Our highly interactive sessions ensure that you’ll learn more, meet new people, and work through your specific pain-points – all while relaxing at a beautiful island resort.

Designed to build your business and your profit, we cut out the fluff and provide you with content from the companies who have and are achieving service excellence and creating innovative strategies.

We cannot promise you that success will be instantly yours if you join. But we can guarantee that Field Service Asia will help you:

Stay current – Get the latest trends by learning from 60+ powerful speakers;  
Save time – Obtain new ideas and feedback from others who may have already mastered the problem you’re facing;
Expand your network – Create, build, and nurture meaningful relationships.

Register Now 
As a Field Service News subscriber, register with code FSA_FSN25 and get 25% off the current ticket price upon checkout.

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More info @ https://bit.ly/2K2lo4Q  

 

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It is evident that traditional industrial companies are about to change greatly very soon. The reality of the internet of things is here already. Digitalization, automation, robotization and servitization are all key to what actually gives a competitive edge to the traditional manufacturer but what is it exactly that needs to happen going forward?

The more refined the production process gets, the greater the need for specific skill-sets and competencies. The key differentiator will be human capital. This is the time when the key changes that the industry is going through will define our future. The assembly line worker is replaced by a highly qualified engineer with great digital skills

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More info @ http://fs-ne.ws/koNB30npDHh

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