When: 13th – 14th February
Venue: Birger Jarl, Stockholm
Producer: Copperberg
The parts business may be only one piece of the big-picture puzzle of transforming towards a solution provider, but it is one with great potential to getting closer to your customers.
Everyone already is (or should be) on the IoT train, but how does it actually impact your parts business and how does it help you serve your customers? How can the industrial sector as a whole, lagging behind compared to other industries, transform towards digital maturity?
When: 26th to 28th February
Venue: Hilton La Jolla Torrey Pines
Producer: WBR
Field Service Medical is the only event that brings together 200+ medical device service and support executives, thought leaders, and innovators for a collaborative debate on the ever-changing regulatory environment, medical device connectivity, service marketing and brand differentiation, talent acquisition and retention, and the latest technologies you need to know about to keep ahead of the competition in an over-saturated market.
When: 11th April
Venue: Warwick Conference Centre, Warwick
Producer: Copperberg
Field Service Summit UK is the leading event for field service executives in the United Kingdom Every year, and for the 3rd year running, senior-level field service professionals and leading field service solutions providers and consultants meet at the FSS UK to discuss the latest trends and strategies towards service excellence in the manufacturing sector.
When: 12th April
Venue: Warwick Conference Centre, Warwick
Producer: Copperberg
Spare Parts is considered as the money-maker of an aftersales division. However, organizations need to adapt to a rapidly changing world and changing customer behaviours (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is the only key to success.
Join us April 12 in Coventry for a unique one-day event with 150+ of your peers to discuss, share and network on the strategies to ensure your customers get the right part at the right time, at the right price.
More info @ fs-ne.ws/aWhx30i1USv
When: 17th- 20th April
Venue: JW Marriot Palm Desert Resort and Spa
Producer: WBR
Born in 2003, Field Service is where cross-industry service, support, and customer care leaders come together to build world-class service and support operations. More than 100 speakers from the world’s biggest manufacturers to organizations with smaller teams servicing customers in fresh ways will present real tactics that will challenge the way you think about your service business.
Every day, in every session you have the opportunity to make valuable business contacts, connect one on one with other service executives and catch up with friends! Download the agenda to learn more: http://bit.ly/2DoIRMc
When: 14th – 16 May
Venue: Kiln Hall, Copenhagen
Producer: Advanced Services Group
Monday 14 & Tuesday 15 May will be the now established format of a single stream where all contributors will have an opportunity to present to the whole conference audience, and engage in both structured and semi-structured panel sessions to discuss their work. The programme is designed to encourage strong participation, extensive debate, and continue to bridge research theory and industrial practice. The conference will also feature keynotes from senior executives at leading manufacturing businesses.
Wednesday 16 May. Due to the large number of submissions this year, day three of the conference will include presentations for the first time. These will be in addition to early-stage researchers poster exhibition and debates around emergent research themes.
When: 30th to 31st May
Venue: Novotel Amsterdam City
Producer: Copperberg
The theme of Field Service Forum 2018 is The Future of Customer Engagement – We will be focusing on key questions such as What will your customer expect next and how does it redefine your service approach? What are the real-life incentives that help transform your customer into a brand advocate? How best to extend customer assets lifecycle with service operations? What combination of physical operations and cyber-based ecosystems will multiply the output of MYA and exceed customer desired outcome?
When: 19th – 21st June
Venue: ExCel London
Producer: UBM
Field Service Management Expo is the largest dedicated event to the service management industry in Europe. Bringing together hundreds of professionals within the industry and showcasing the newest innovations in service management, if this is your industry then visiting Field Service Management Expo 2018 is a must.
When: 27th – 29th August
Venue: The Ritz Carlton, Amelia Island
Producer: WBR
We launched Field Service in 2002 and have been dedicated to supporting the growth of the service industry ever since. What started off as 100 people in a room discussing the future of service has become 500 senior-level service executives being inspired while learning and developing their company as well as their careers.
When: 17th to 19th September
Venue: Westin, Chicago River, Chicago
Producer: The Service Council.
The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. Guests will benefit from the following: Keynote Sessions, Executive Panels, Research Tracks, Breakout Sessions, Transformational Case Study Workshops and more…
When: 17 – 19 October
Venue: Hotel Atlantic Kempinski, Hamburg
Producer: Copperberg
Now in its 11th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders. The industrial sector is undergoing a major transformation due to constraints from globalization, digitization and changing customer behaviours. Organizations who want to stay at the forefront are shifting their focus from their traditional roots of product-focused manufacturers to complete service providers focused on delivering uptime, availability, and performance.
When: 26 – 27 November
Venue: Hotel Birger Jarl, Sweden
Producer: Copperberg
It is evident that traditional industrial companies are about to change greatly very soon. The reality of the internet of things is here already. Digitalization, automation, robotization and servitization are all key to what actually gives a competitive edge to the traditional manufacturer but what is it exactly that needs to happen going forward?
The more refined the production process gets, the greater the need for specific skill-sets and competencies. The key differentiator will be human capital. This is the time when the key changes that the industry is going through will define our future. The assembly line worker is replaced by a highly qualified engineer with great digital skills
When: 13th- 15th November
Venue: Amara Sanctuary Resort Sentosa
Producer: WBR
Field Service Asia is the ONLY conference for leaders of Service, Support & Customer Care from Asia’s leading manufacturers and residential/commercial services, focusing on how to embrace innovation, enhance service, maximize efficiency, engagement and growth and build the foundations for the future of optimized service.
Our highly interactive agenda mixes case studies, roundtables and debates with a multitude of small-group formats ensuring you find real solutions to every one of your pain points.
When: 27th to 28th November
Venue: Hotel Birger Jarl, Stockholm
Producer: Copperberg
The 3rd Annual Conference of Things will be your opportunity not only to learn from your peers, but to share your journey so far, get feedback, and benchmark to see where you stand. Our unique format will give you the opportunity to choose 4 discussion groups throughout the event, as well as join in-depth workshops, visionary keynotes, and interactive panel discussions to get a holistic approach on the complex IoT ecosystem.
When: 5th to 7th December
Venue: Hotel Grand Krasnopolsky, Amsterdam,
Producer: Worldwide Business Research
About: A busy event with a high level of senior field service executives from across the continent and an excellent opportunity to reflect on the big trends of the year and how they are impacting field service in Europe.
Field Service News is the only dedicated business journal dedicated to the Field Service industry within the UK and beyond. Updated daily with key news, insight and analysis Field Service News is the key resource for anyone operating a mobile workforce. Field Service News is published by 1927 Media Ltd.
Comments are closed.