Spare Parts is the money-maker of a service division; however, in a time of great uncertainty, where the boundaries of competition are crushed wide open by tech giants and technological breakthroughs, and where global trade agreements are under constant threat by protectionist governments, the need for change and innovation is more important than ever.

The 7th Annual Spare Parts Business Platform will delve into the future trends and show you not only how you can digitize your service offerings for the benefit of your customers and your profit margins, but how digitalization will impact your business and your industry. Get the latest on blockchain, AI, drones, 3D printing and much more…

More info @ http://fs-ne.ws/Ysif30npBMR

Your time spent away from the office needs to be used wisely and that’s exactly why we design MTM to fit around you; whether you can spare an hour, a morning or a whole day, MTM’s convenient drop-in format means you can be assured of getting the same great value from the event whenever is convenient for your business.

More info @ http://fs-ne.ws/Pa1J30npD9E 

Field Service Medical, now in its eighth year, is the only peer-led conference for medical device leaders in customer care, service, and support. Over 200 industry executives from companies like Johnson & Johnson, Bayer, Philips, Medtronic, and Siemens, will meet to benchmark, network, and discuss the future of field service, 2019 and beyond.

This year’s program will cover hot button issues like seamlessly implementing IoT and AR into your service, engaging your field service team, and delivering superior customer service in an over-saturated market.

More info @ http://fs-ne.ws/LiOC30nqzF6

FSN Reader Discount Available! Use code FSM19FSN

At the 3rd Annual Field Service Summit UK in April 2018, more than 120 field Service Directors gathered to learn how to use the latest advance in software technologies to improve their connection points with their customers and maximise their service operations financial performance.

A series of thought-provoking roundtables addressed how The Internet of Things could activate democratized, preventive, proactive, prescriptive preventive, reactive service to customers.
A slew of leading solutions providers joined to share qualitative insights into Device Connectivity, Augmented Reality, Artificial Intelligence and Machine Learning and explain how Service Directors can transform these concepts into tangible assets for their entire service lifecycle operations.

In 2019, The Field Service Summit returns with an even more engaging value proposition: entering the era of the Experience Economy with an outcome based service strategy.

More info @ http://fs-ne.ws/Uiy930npC6k

While being able to sell parts online to customers all over the world has become a necessity for both large and small enterprises, what impact does e-commerce have on an organization’s pricing strategies, and logistics channels?

3D Printing is another futuristic technology that can directly impact spare parts businesses and it would be mean a lot for a company’s inventory management. However, is the technology a short term reality, or a futuristic dream?

Join us April 12 in Coventry for a unique one-day event with 150+ of your peers to discuss, share and network on the strategies to ensure your customers get the right part at the right time, at the right price.

More info @ http://fs-ne.ws/2m7c30npCdh

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations.

With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

More info @ http://fs-ne.ws/vZws30npCi9

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The 8th Spring Servitization Conference (#SSC2019) is dedicated to understanding how organisations can develop their business models through servitization and ultimately adopt advances services.

This year the theme will be ‘Delivering Services Growth in the Digital Era’ and the conference will be hosted by Linköping University. Once again, the conference will bring together the world’s leading researchers, practitioners, and doctoral students to debate and engage with the theory and practice of servitization.

More info @ http://fs-ne.ws/lkfa30npCAS

The industrial sector is undergoing a major transformation due to globalization, digitization and changing customer behaviours, pushing for a shift in business models from product-centric towards an experience economy. Service businesses need to adapt in order to build a world-class proactive division that will converge machine, data, and customer satisfaction.

Over the course of two days, you’ll get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders. The event perfectly balances educational and interactive sessions, intertwined with structured networking and social activities, in the historical city of Amsterdam.

More info @ http://fs-ne.ws/dSPa30npD4Z

“Field Service was a great conference! The speakers, panel members and round table participants were insightful and presented thought-provoking material which will help all of us stay on the cutting edge of service excellence."

"It was a good opportunity to network with peers and suppliers from throughout North America. I will definitely be back.” – Vice President Service, Gerber Scientific

More info @ http://fs-ne.ws/zDum30npDdA

As automation and intelligence invades every part of the service delivery process and encroaches on the experience delivered to customers, differentiation in service is delivered by personal connections.

These connections stem between service leaders and employees, service businesses and their partners, between service employees, and most importantly between service personnel and their customers. Ease and Effort will be expected in service delivery. Empathy and Experience will elevate the dialogue. Those attending the Symposium will engage in keynote level discussions centred around our event theme and then be able to participate in discussions and workshops

More info @ http://fs-ne.ws/Y2a730npDuR

Now in its 13th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders.  

Uberize your service business through value selling, co-creation, service culture, IoT, Big Data, servitization, predictive - these are key themes of the 2019 edition of this key industry event. 

More info @ http://fs-ne.ws/1oT430npDFK

A busy event with a high level of senior field service executives from across the continent and an excellent opportunity to reflect on the big trends of the year and how they are impacting field service in Europe.

More info @ http://fs-ne.ws/rO6A30npDTH

Field Service Asia is the ONLY conference for leaders of Service, Support & Customer Care from Asia’s leading manufacturers and residential/commercial services, focusing on how to embrace innovation, enhance service, maximize efficiency, engagement and growth and build the foundations for the future of optimized service.

Our highly interactive agenda mixes case studies, roundtables and debates with a multitude of small-group formats ensuring you find real solutions to every one of your pain points.

More info @ http://fs-ne.ws/e8Ik30npDPo 

It is evident that traditional industrial companies are about to change greatly very soon. The reality of the internet of things is here already. Digitalization, automation, robotization and servitization are all key to what actually gives a competitive edge to the traditional manufacturer but what is it exactly that needs to happen going forward?

The more refined the production process gets, the greater the need for specific skill-sets and competencies. The key differentiator will be human capital. This is the time when the key changes that the industry is going through will define our future. The assembly line worker is replaced by a highly qualified engineer with great digital skills

More info @ http://fs-ne.ws/koNB30npDHh