Industry events are a vital means of gathering information on the latest trends and technologies as well as providing an opportunity to network with your peers and benchmark your companies operations against the industry as a whole.

However, with more events in the field service calendar than ever before how do you ensure you’re attending the events best suited to your needs?

To help you decide here is our list of the key events of 2019 



Spare Parts Business Platform, Stockholm, Sweden

February 2019

Spare Parts Business Platform, Stockholm, Sweden When: 12th – 13th February 2019
Venue: Birger Jarl, Stockholm
Producer: Copperberg

Spare Parts is the money-maker of a service division; however, in a time of great uncertainty, where the boundaries of competition are crushed wide open by tech giants and technological breakthroughs, and where global trade agreements are under constant threat by protectionist governments, the need for change and innovation is more important than ever.

The 7th Annual Spare Parts Business Platform will delve into the future trends and show you not only how you can digitize your service offerings for the benefit of your customers and your profit margins, but how digitalization will impact your business and your industry. Get the latest on blockchain, AI, drones, 3D printing and much more…

More info @


Meet The Manufacturer 2019

February 2019

Screen Shot 2019-01-22 at 22.30.46 When: February 13th 2019
Venue: King Power Stadium, Leicester
Producer: Varlink

Your time spent away from the office needs to be used wisely and that’s exactly why we design MTM to fit around you; whether you can spare an hour, a morning or a whole day, MTM’s convenient drop-in format means you can be assured of getting the same great value from the event whenever is convenient for your business.

More info @ 


Field Service Medical, La Jolla, California, USA

February 2019

Field Service Medical, La Jolla, California, USA When: 25th to 27th February 2019
Venue: Rancho Bernardo Inn, San Diego, CA
Producer: WBR

Field Service Medical, now in its eighth year, is the only peer-led conference for medical device leaders in customer care, service, and support. Over 200 industry executives from companies like Johnson & Johnson, Bayer, Philips, Medtronic, and Siemens, will meet to benchmark, network, and discuss the future of field service, 2019 and beyond.

This year’s program will cover hot button issues like seamlessly implementing IoT and AR into your service, engaging your field service team, and delivering superior customer service in an over-saturated market.

More info @

FSN Reader Discount Available! Use code FSM19FSN


Field Service Summit, Warwick, UK

April 2019

Field Service Summit, Warwick, UK When: 3rd April 2019
Venue: Warwick Conference Centre, Warwick
Producer: Copperberg

At the 3rd Annual Field Service Summit UK in April 2018, more than 120 field Service Directors gathered to learn how to use the latest advance in software technologies to improve their connection points with their customers and maximise their service operations financial performance.

A series of thought-provoking roundtables addressed how The Internet of Things could activate democratized, preventive, proactive, prescriptive preventive, reactive service to customers.
A slew of leading solutions providers joined to share qualitative insights into Device Connectivity, Augmented Reality, Artificial Intelligence and Machine Learning and explain how Service Directors can transform these concepts into tangible assets for their entire service lifecycle operations.

In 2019, The Field Service Summit returns with an even more engaging value proposition: entering the era of the Experience Economy with an outcome based service strategy.

More info @


Spare Parts Summit, Warwick, UK

April 2019

Spare Parts Summit When: 4th April 2019
Venue: Warwick Conference Centre, Warwick
Producer: Copperberg

While being able to sell parts online to customers all over the world has become a necessity for both large and small enterprises, what impact does e-commerce have on an organization’s pricing strategies, and logistics channels?

3D Printing is another futuristic technology that can directly impact spare parts businesses and it would be mean a lot for a company’s inventory management. However, is the technology a short term reality, or a futuristic dream?

Join us April 12 in Coventry for a unique one-day event with 150+ of your peers to discuss, share and network on the strategies to ensure your customers get the right part at the right time, at the right price.

More info @


Field Service USA, Palm Springs, USA

April 2019

Field Service USA, Palm Springs, USA When: 23rd - 26th April 2019
Venue: JW Marriot Palm Desert Resort and Spa
Producer: WBR


More info @

FSN Reader Discount Available! Use Code FSNEWS20


Spring Servitization Conference, Linköping, Sweden

May 2019

Spring Servitization Conference, Linköping, Sweden When: 13th – 15th May 2019
Venue: Linköping Konsert & Kongress
Producer: Advanced Services Group

The 8th Spring Servitization Conference (#SSC2019) is dedicated to understanding how organisations can develop their business models through servitization and ultimately adopt advances services.

This year the theme will be ‘Delivering Services Growth in the Digital Era’ and the conference will be hosted by Linköping University. Once again, the conference will bring together the world’s leading researchers, practitioners, and doctoral students to debate and engage with the theory and practice of servitization.

More info @


Field Service Forum, Amsterdam, Netherlands

June 2019

Field Service Forum, Amsterdam, Netherlands When: 4th and 5th June
Venue: Novotel Amsterdam City
Producer: Copperberg

The industrial sector is undergoing a major transformation due to globalization, digitization and changing customer behaviours, pushing for a shift in business models from product-centric towards an experience economy. Service businesses need to adapt in order to build a world-class proactive division that will converge machine, data, and customer satisfaction.

Over the course of two days, you’ll get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders. The event perfectly balances educational and interactive sessions, intertwined with structured networking and social activities, in the historical city of Amsterdam.

More info @



Field Service Amelia Island, USA

August 19-21, 2019

Field Service Palm Springs, Florida, USA When: 19th – 21st August 2019
Venue: The Ritz Carlton, Amelia Island
Producer: WBR

Field Service launched in 2002 and has been dedicated to supporting the growth of the service industry ever since. What started off as 100 people in a room discussing the future of service has become 500 senior-level service executives being inspired while learning and developing their company as well as their careers.

If you are interested in quality interactions, content that is specific to your business needs and networking with your peers, attending Field Service is the best investment you can make. Guaranteed. 

More info @

FSN Subscriber discount available! Use code FSAI19FSN, to save 25% OFF your pass! 


Smarter Service Symposium, Chicago, USA

September 2019

Smarter Service Symposium, Chicago, USA When: 16th to 18th September 2019
Venue: Westin, Chicago River, Chicago
Producer: The Service Council.

As automation and intelligence invades every part of the service delivery process and encroaches on the experience delivered to customers, differentiation in service is delivered by personal connections.

These connections stem between service leaders and employees, service businesses and their partners, between service employees, and most importantly between service personnel and their customers. Ease and Effort will be expected in service delivery. Empathy and Experience will elevate the dialogue. Those attending the Symposium will engage in keynote level discussions centred around our event theme and then be able to participate in discussions and workshops

More info @


Aftermarket, Sweden

October 2019

Aftermarket, Hamburg, Germany When: 16 – 18 October 2019
Venue: Sweden
Producer: Copperberg

Now in its 13th edition, the Aftermarket Business Platform has grown over the years to become Europe’s leading event for Service Leaders.  

Uberize your service business through value selling, co-creation, service culture, IoT, Big Data, servitization, predictive - these are key themes of the 2019 edition of this key industry event. 

More info @


Field Service Europe, Amsterdam, Netherlands

November 2019

Field Service Europe, Amsterdam, Netherlands When: 4th to 5th November 2019
Venue: Hotel Grand Krasnopolsky, Amsterdam,
Producer: Worldwide Business Research

A busy event with a high level of senior field service executives from across the continent and an excellent opportunity to reflect on the big trends of the year and how they are impacting field service in Europe.

More info


Field Service Asia, Singapore

November 2019

FSA Inflow 68x60 When: 12th- 14th November 2019
Venue: Amara Sanctuary Resort Sentosa
Producer: WBR


Back for a fourth year, Field Service Asia is the conference where 180+ cross-industry service, support, and customer care leaders come together to build world-class service and support operations. Take home exclusive insights on the latest topics including customer experience mastery, early IoT concepts and AI from 60+ experts from Dell Technologies, Hiab, Telstra, Terumo, Lenovo, Fuji Xerox, Canon, Petronas and many more. Our highly interactive sessions ensure that you’ll learn more, meet new people, and work through your specific pain-points – all while relaxing at a beautiful island resort.

Designed to build your business and your profit, we cut out the fluff and provide you with content from the companies who have and are achieving service excellence and creating innovative strategies.

We cannot promise you that success will be instantly yours if you join. But we can guarantee that Field Service Asia will help you:

Stay current – Get the latest trends by learning from 60+ powerful speakers;  
Save time – Obtain new ideas and feedback from others who may have already mastered the problem you’re facing;
Expand your network – Create, build, and nurture meaningful relationships.

Register Now 
As a Field Service News subscriber, register with code FSA_FSN25 and get 25% off the current ticket price upon checkout.

More info @  



Competence 4.0, Vienna, Stockholm

November 2019

Competence 4.0, Vienna, Stockholm When: 26 – 27 November, 2019
Venue:  Hotel Birger Jarl, Sweden
Producer: Copperberg

It is evident that traditional industrial companies are about to change greatly very soon. The reality of the internet of things is here already. Digitalization, automation, robotization and servitization are all key to what actually gives a competitive edge to the traditional manufacturer but what is it exactly that needs to happen going forward?

The more refined the production process gets, the greater the need for specific skill-sets and competencies. The key differentiator will be human capital. This is the time when the key changes that the industry is going through will define our future. The assembly line worker is replaced by a highly qualified engineer with great digital skills

More info @