Field Service Expo 2021

Find all of the leading solutions that can drive your field service operations forward in one place.  Rugged Mobile Computing Solutions, FSM Software, Dynamic Scheduling, Augmented Reality, Fleet Management, Logistics and Last Mile Solutions plus exclusive recruitment and solution clinics. 

Join us for the Industries only in-person event in Europe this year!

Attendance at the Field Service Expo this year is free in order to help drive the recovery of our sector from the Covid-19 lockdowns. As the only in-person event in Europe this year, there is exceptional demand so be sure to register ASAP!  Please complete the form below to receive a copy of the attendee pack which has links for badge registration and further information regards travel and accommodation. 

Edgbaston International Cricket Ground

Birmingham, United Kingdom

27th & 28th October


30 + Leading Solution Providers

that can drive your field service efficiency

A comprehensive collection of solutions for field service organisations... 

Held in the iconic location of Edgbaston International Cricket Stadium, the Field Service Expo 2020 will offer you a unique opportunity to see all of the key solutions that could help you to deliver true service excellence. Get your hands on the latest rugged mobile gear for your techs, see in person the power and potential of Augmented Reality, discover how dynamic scheduling can allow you get more jobs per day and happier engineers, overcome the headache of last-mile service delivery and increase visibility into your service logistics supply chain and much, much more! 

This is your opportunity to ask the important questions and make the crucial connections with the companies that are helping field service organisations like yours become-best-in-class when it comes to reducing costs, driving service revenue and delighting customers. 

PLUS! At the heart of the Field Service Expo 2020 will sit the 'Service Solutions Theatre' - a rolling 20 minute presentation station where the key solutions in the industry today will be on show. So you can even take a break from walking around the expo discovering solutions that will improve your field service operations, grab a seat and we'll bring the solutions to you! 


A selection of the solutions you can discover...

simPRO RGB White-Primary (2) (1)EXEL Logo 2019-1Logo OverIT 2018 RGB - No payoffBT_logo_2019FLS_LOGO_ONWHITE_4C (002)Servicemax Aquant Logo Field AwareSalesforce copy

IFS_Logo_Positive_RGB-1 HSO logo 2019 with tagline [RGB]total_mobilenext technikTVS_Supply_Chain_Solutions_Logo

skeduloHelp Lightning2Market iiBigChange_logo_2021


Solutions Theatre:

Join us for a series of live case studies and demonstrations that will be on a rolling basis across both days of the Expo

Day One Agenda: 

10am  - The Journey to Frictionless service with Cubic Transportation - presented by IFS

10.30am - Benchmarking Your Service Delivery Maturity - presented by MoreMomentum

11am - The Future of Field Service presented by OverIT

11.30am - The Advantages of a Comprehensive Field Service Management System - presented by Exel Computer Systems

12pm - Using technology to drive customer success- presented by FieldAware

12.30pm - How looking back helps you look forward - set your trade business up for success - presented by simPRO

2pm - Remote Assistance - The Closest Alternative To Being There In Person - presented by Help Lightning

2.30pm - Service Profitability: how do you know you are doing a great job? - presented by ServiceMax

3pm -How True Scheduling Efficiency can be obtained in real time - presented by Fast Lean Smart FLS

3.30pm - Schiphol Airport: Service excellence across 800,000m2, & 17,000+ assets - presented by HSO


Day Two Agenda

10am  - The Journey to Frictionless service with Cubic Transportation - presented by IFS

10.30am - Understanding How AI Can Enhance Your Triage Process - presented by Aquant

11am - Scheduling the modern workforce - presented. by Skedulo

11.30am - Striving for Premier League performance: What can the service sector learn from sport? - presented by TotalMobile

12pm -  2021: State Of The Field Service Sector: How UK trades businesses have performed in a year like no other - presented by BigChange

12.30pm - The Top Traits Field Engineers are Seeking in an Employer - presented by Concept Resourcing

2pm - Transformation vs Replication: How to get the most out of software & processes - presented by HSO 

2.30pm - Combining Field Service Automation and Back-Office Functionality in One System Solution - presented by Next Technik


Note: Schedule may be subject to slight change. A final agenda for the solutions theatre will be sent to all registrants by email shortly before the Expo. 



Hardware Village:

Efficient field service delivery is reliant on our engineers having the best tools for the job. Choosing the right tools to empower your engineer is crucial. However, there is no one size fits all solution.

There are many, many different elements to consider when selecting the right solution for your field technicians or engineers? In the exclusive Hardware village, there will be a series of experts on hand to help you navigate the wide array of considerations as to what device is best fit-for-purpose for your team and then let you get your hands on a series of devices that fit your criteria so you can make an informed choice.

After having spent time with our team in the rugged hardware village you will be able to have a far better understanding of:

• What is the best form factor for your needs? Tablet, Mobile? Laptop? Wearable?

• What are the tools being used by companies similar to you?

• What processing power would you require in a device?

• What are your memory requirements?

• What is the level of ruggedisation that you should seek for a device?

• What level of screen and camera resolution is sufficient?

• What aspects of mobile device management and security are important to consider?

Having been guided by the expert team, you will then be able to see a selection of devices that would be suitable for your needs and will even be able to arrange a competitive priced quote to be sent to you on your return to HQ that will be guaranteed for 4 weeks


The Hardware Village is run in partnership with: 



Recruitment & Development Clinic: 

One of the most pervasive challenges across all corners of the field service sector, in every region and every vertical, is the issue of an ageing workforce. For this reason, we have established the Field Service Expo recruitment clinic.

This is a dedicated area of the Field Service Expo where you can meet with a selection of recruitment specialists that truly understand the challenges that field service companies face.

After spending time with our dedicated group of subject matter experts you will be able to understand:

• What the next generation of field service engineers and technicians are looking for in future employers?

• What does an attractive remuneration package look like in your sector?

• Where you should focus your attention in terms of finding new recruits?

• Understand the benefits/challenges of third party labour?

• What are the key aspects of a strong recruitment strategy for field service companies?

• If there is a skills shortage or are you just not looking in the right places and how to plan accordingly?

This is an opportunity to discuss how you can resolve one of the biggest challenges in the industry with genuine subject matter experts.


The Recruitment & Development Clnic is run in partnership with: 

concept resourcing


Community Partners:


fsalService Community logo