COVID 19 and Field Service


In response to the Covid-19 pandemic Field Service News launched a dedicated channel of free content for field service organisations looking for guidance around both technologies available and best-practices being implemented by field service organisations. 

You can find subscription options, including a sponsored free subscription option @

Below is also a list of different providers who are offering tools and resources for free to support the field service sector during the pandemic.


Vendor Support for Field Service Companies during Covid-19 Pandemic: 

The following companies are all offering free access to their solutions, educational materials or extended free trials during the covid19 pandemic: 

Recent Covid-19 Related Digital Symposium Sessions:


Covid 19 Field Service Support Channel - The Importance of Valuing Our Engineers ft. Aly Pinder, IDC

Friday 3rd April: Noventum are one of the world's most recognised consultancy firms working within the field service sector. In response to the Covid-19 pandemic they have rapidly created a Business Continuity Assessment tool for field service organisation to utilise to aid them with their planning and reorganisation during the current environment which they are providing for no charge and for no commitment.

During this session Martin Gilday and Amin Harmak guide us through how to use the tool their team have created on the fly to help field service companies adapt their processes during the current global Covid-19 pandemic and also give us their insights into how many of the organisations they have been working with during this time are adapting and coping with the current global lockdown in place.

Customer Communication and Field Service Dispatch from a Remote Working Environment ft David Preece and Paul Smedley, The Forum

Thursday 2nd April: In this session Kris Oldland, Field Service News is joined by Paul Smedley and Phil Anderson from the Forum, a networking group which for over 20 years been a hub for knowledge sharing and best-practice industry learnings and is recognised as the ‘go-to place’ for innovation in customer operations.

The group discuss the work The Forum team have been doing with industry forum members around field planning, particularly exploring how the day to day functions of field service delivery such as scheduling and dispatch are being adapted into a remote working environment - exploring some pitfalls to avoid as well as some tips on ensuring as little disruption to operations as is feasibly possible.

Additionally, they also discuss the importance of customer communications at this time including expectation setting, managing changes, and the adoption of new technologies and how we ensure we bring the customer into the conversation so we can come together as the pandemic continues.

Covid 19 Field Service Support Channel - The Importance of Valuing Our Engineers ft. Aly Pinder, IDC

Wednesday 1st April: In this session Kris Oldland, Editor-in-Chief is joined by IDC's Aly Pinder, one of the leading voices within the global field service sector. Aly is not only one of the most recognisable and well known analysts in the sector, but one of the most respected and has a wealth of experience in working with the very best-in-class organisations within the sector.

Aly offers his insight and perspectives on the importance of ensuring our field service engineers and technicians feel appreciated and valued at this time and what we can do to achieve that.


Debrief: Field Service Companies Response so far to Covid19:

Friday 27th March: Kris Oldland, Editor-in-Chief, Field Service News is joined by Harald Wasserman and Nick Frank of Si2 Partners to debrief on how the field service organisations they are working closely with as advisors are adapting to the realities of the Covid19 global pandemic and the increasing number of international lockdown.


Remote Assistance 101 and How Field Service Companies are Using AR During the Pandemic:

Wednesday 25th March: Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning who discuss the practicalities of remote assistance as a tool for field service organisations. This was a jam packed session filled with many on point questions from an audience of over 180 field service professionals across the world


Covid19 and Field Service: What are field service companies doing to adapt?

Wednesday 25th March 2020: As part of our Field Service News' Covid 19 Support Channel for field service organisations, Kris Oldland, Editor-in-Chief, Field Service News talks to Jan van Veen, Founder moreMomentum about the how the field service organisations he is working with are adapting to working under the restrictions of Covid-19 and what best-practices are emerging amongst the companies in his workgroups and knowledge-sharing community in terms of dealing with the pandemic. 


Emergency Symposium (Recording): COVID19 and Field Service

Friday 20th March 2020: Field Service News hosted an emergency symposium for the field service industry to discuss the challenges of dealing with the global pandemic of Covid-19. Bringing together a mix of solution providers, leading analysts and senior field service management professionals Kris Oldland, Editor-in-Chief, Field Service News guided us through a series of voices across the various sections of the panel to see how we may not only just adapt at this tricky time, but perhaps even come out the other side even stronger.