In the last few months Field Service News, in partnership with ServiceMax have hosted a series of behind closed door Think Tank session which have seen senior field service leaders discuss the challenges of the last few months.

During the height of the pandemic, Field Service News brought together a series of panellists for a weekly series of collaborative discussions as to how we find the road to recovery. In discussion are Ron Zielinski, Coherent, Kevin Starr ABB, Gyner Ozgul, SmartCare, Dave Appert, Clayton Homes, Sarah Nicastro, Future of Field Service, Kris Oldland, Field Service News

Kris Oldland, Editor-in-Chief, Field Service News invites Scott Montgomerie, Scope AR, and Gabriele Bodda, ServiceMax to talk about their recent partnership that places Augmented Reality tools within the ServiceMax FSM platform and how Covid-19 has increased the urgency for the adoption of such solutions in a world of remote-first service delivery. 

Remote Assistance has moved from nice to have to essential technology in recent months due to the coronavirus pandemic and the need for zero-touch service delivery. In this exclusive presentation, we look at one of the leading solutions available in the sector, Space1, which is developed by Field Service Management solution provider OverIT. 

Our field service technicians and engineers have often been called the unsung heroes of industry. This became more evident than ever during the lockdown when their status as essential workers kept the world ticking over while the rest of us remained in isolation. Aly Pinder Jr, IDC explains why we must not forget that fact as we move towards recovery. 

Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process by implementing Aquant's AI-powered triage tool and how this has created company-wide benefits including better parts inventory management, improved first-time-fix rates and overcoming the challenge of tribal knowledge leaving the organisation.

Nick Frank and Harald Wasserman talk to Kris Oldland, Editor-in-Chief, Field Service News about the importance of being customer-centric as we all feel the impact of the global pandemic.