Hilbrand Rustema, Noventum outlines the key data trends that emerged within their study as well as offering his deep-level insight into the meta-trends fo field service and how these have shifted dramatically in recent times.

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mickey Rooney, Program Director JLL in a wide-ranging discussion that touches on a number of key points as the built environment sector faces a major pivot point in its evolution and reflect on the changes this will bring to field service operations on a massive scale.

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Colling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss how Panasonic implemented a remote service solution during the pandemic.

Kris Oldland talks exclusively to Gary Milne, Head of Warehouse & Distribution, Healthcare at Home about the essential work they undertake manufacturing and delivering cancer treatments to patients in their home, the challenges o COVID19 and how they have leveraged technology to meet demand.

Kris Oldland, Editor-in-Chief, Field Service News talks to Jamie Morais, Regional General Manager - Aftersales & Dealer Development, APAC and Oceania, Nissan about how to achieve a consistent level of service across a dealership network and about how Nissan has adapted their approach to service during the pandemic.

In the last few months Field Service News, in partnership with ServiceMax have hosted a series of behind closed door Think Tank session which have seen senior field service leaders discuss the challenges of the last few months.

Having brought the industry together when the pandemic first hit, Field Service News returned to once again help the industry unite as we planned recovery. Featuring: Kris Oldland, Editor-in-Chief, Field Service News, Jan van Veen, Founder, MoreMomentum, Nick Frank, Founder, Si2 Partners, Ged Cranny, Senior Consultant, Konika Minolta, Christo Roux, Field Service Director, Outotec, Rajat Kakar, Executive, Service, IBM

During the height of the pandemic, Field Service News brought together a series of panellists for a weekly series of collaborative discussions as to how we find the road to recovery. In discussion are Ron Zielinski, Coherent, Kevin Starr ABB, Gyner Ozgul, SmartCare, Dave Appert, Clayton Homes, Sarah Nicastro, Future of Field Service, Kris Oldland, Field Service News

Kris Oldland, Editor-in-Chief, Field Service News invites Scott Montgomerie, Scope AR, and Gabriele Bodda, ServiceMax to talk about their recent partnership that places Augmented Reality tools within the ServiceMax FSM platform and how Covid-19 has increased the urgency for the adoption of such solutions in a world of remote-first service delivery. 

Remote Assistance has moved from nice to have to essential technology in recent months due to the coronavirus pandemic and the need for zero-touch service delivery. In this exclusive presentation, we look at one of the leading solutions available in the sector, Space1, which is developed by Field Service Management solution provider OverIT. 

Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process by implementing Aquant's AI-powered triage tool and how this has created company-wide benefits including better parts inventory management, improved first-time-fix rates and overcoming the challenge of tribal knowledge leaving the organisation.

Our field service technicians and engineers have often been called the unsung heroes of industry. This became more evident than ever during the lockdown when their status as essential workers kept the world ticking over while the rest of us remained in isolation. Aly Pinder Jr, IDC explains why we must not forget that fact as we move towards recovery. 

In this session Kris Oldland, Field Service News is joined by Paul Smedley and Phil Anderson from the Forum and the group discuss the work The Forum team have been doing with industry forum members around field planning, particularly exploring how the day to day functions of field service delivery such as scheduling and dispatch are being adapted into a remote working environment.

Nick Frank and Harald Wasserman talk to Kris Oldland, Editor-in-Chief, Field Service News about the importance of being customer-centric as we all feel the impact of the global pandemic.

As part of our Field Service News' Covid 19 Support Channel for field service organisations, Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning who discuss the practicalities of remote assistance as a tool for field service organisations. This was a jam packed session filled with many on point questions from an audience of over 180 field service professionals across the world

At the start of the pandemic Field Service News hosted a series of free, unsponsored knowledge sharing sessions to bring the global field service community together. Here Jan van Veen, Founder and Managing Director of MoreMomentum who shared insights from organisations in his community network...

Bringing together a mix of solution providers, leading analysts and senior field service management professionals Kris Oldland, Editor-in-Chief, Field Service News guided us through a series of voices across the various sections of the panel to see how we may not only just adapt at this tricky time, but perhaps even come out the other side even stronger.