xMatters, a company specialising in communications-enabled business processes, has announced its cloud-based, automated messaging and communications platform is now fully certified for integration with the latest version of ServiceNow, the enterprise IT cloud company.
This latest version, known as Dublin, delivers enhancements to accelerate innovation, mobility, consolidation and automation within IT and across the entire enterprise.
With this cloud-to-cloud integration, joint customers can seamlessly integrate the full power of xMatters’ enterprise-grade, multi-modal communications with ServiceNow’s IT management solutions.
The Dublin release adds IT alerting based on rules such as on-call schedules, escalations and device preference as well as proactive subscription-based notifications to impacts or ‘in the know’ individuals throughout the enterprise.
In addition, xMatters’ on-demand platform offers full support for its iOS, Android and Blackberry mobile application, enabling users to take advantage of two-way notifications and the ability to respond from anywhere.
“Our customers operate in a rapid-pace environment and this continued integration with ServiceNow is a testament to providing them with the most efficient communications platform for critical moments,” said Troy McAlpin, CEO of xMatters.
“The added functionality available with this new release will continue to support users as unexpected incidents occur, managing all the message content and handling through our notifications.” He concluded