Running across the 16th, 17th and 18th of June the Service Management Expo remains one of Europe’s key field service events and Field Service News is pleased to be hosting the free educational sessions in the Field Service Solutions theatre once again this year.
So as we continue our series looking at what you can expect at this years Service Management Expo we turn to Day Two the 17th of June where as well as an excellent calendar of events there will also be our daily networking session where you can continue the debates fostered by our mix of presentations, interviews and panel discussions over a beer or glass of wine amongst your peers.
Following on from this session we turn to our first live interview of the day. Kris Oldland, Editor of Field Service News will be back in the hot seat as our question master and moderator for the day as he interviews Pitney Bowes, European Director of Customer Care, Andy Beer.
The session entitled “Service management 2.0 implementing a service management system across Europe” will have a focus on how the franking and posting giant’s recent pan-european implementation of a field service manager we will be looking at the pain points Beer and his colleagues went through when going through such a significant transformation to their field service operations, what they identified as key components of the new system and what benefits they have felt since making the transition.
We return to the presentation format once more as we welcome Sergio Barata of Telogis to the podium to give his 1.45pm presentation entitled "If you can connect it you can transform it" during which Barata will give us his expert insight into the fast paced, ever evolving and increasingly exciting world of the connected vehicle.
With experts predicting that by 2020 it's predicted over 50 billion things will be connected to the internet Barata’s session promises to give us vital insight into how we can keep in step with the revolution
Importantly for us field service professionals we will be able to see how we can use connected intelligence to lead and differentiate our own service businesses and still double the ROI from our fleet operations.
Barata is not only has a deep background in fleet automation, but is also an intelligent and eloquent speaker so this promises to be a fantastic session for fleet and field service managers alike.
Following on from Barata’s presentation we return once more to the interview format with Oldland this time speaking to Professor Howard Lightfoot of Cranfield University. As well as being one of the founding thinkers in the area of Advanced Services, Lightfoot is now playing a critical role in the development of the next generation of engineers with the pioneering work he is doing at Cranfield University.
Lightfoot is in a unique place to give his insight into what makes the so-called millennial generation tick. What motivates them, what are their weaknesses, what are the skills they have that the ageing ‘boomer generation they are replacing lack?
Lightfoot also returns for the final session of the day with Oldland moving form questioner to moderator as with hold the second panel session of the event. This panel discussion which also sees the return of Barata and Beer tackles the ‘Changing face of Field Service’.
The aim of this panel discussion will be to asses just how big the threat of an ageing workforce really is for field service companies and is there really such a big difference between the outgoing and incoming generations of field workers? What are the common traits of the next generation of workers – both the good and the bad, not only from Lightfoot’s academic point of view but also from the real world perspective of Beer as a Senior Service Director? And finally how big a role will technology play not only in attracting the best of the next generation, but also in shaping the very format of the field engineer of tomorrow.