US Government Staff Welcome AI but want guidance, survey finds.

Mar 20, 2019 • NewsArtificial intelligenceAugmented RealityFuture of FIeld ServiceSurvey

Over half of the US Government workforce feel comfortable with technology such as artificial intelligence but want to see accompanying training and guidance readily available.

The survey by Government Business Council, canvassed nearly 500 US Federal employees across more than 30 civil and defence agencies sought opinion on smart technologies such as Augmented Reality and Artificial Intelligence. 

Over half (51%) understood that artificial intelligence will evolve "slightly or considerably" in the next three years and will have an impact on their role in the future, however only 26% said their respected agencies had communicated the impact of AI to them either "adequately, well or very well."

The survey also revealed that workers felt confident in adapting to this change but were concerned that there was a lack of training around the technology, with 61% expressing worry at the absence of technical support.

“AI is one of the most engaging topics we are seeing unfold in the federal government right now,” said Daniel Thomas, Research Manager at GBC and the study's author. “These findings show that there is a significant appetite for continued education around the opportunities that intelligent technologies like AI present to the federal employee." 

You can read the full report here.