Understanding the flexibility the blended workforce brings to field service operations

Apr 19, 2021 • FeaturesTelecommunicationsBlended WorkforceManaging the Mobile WorkforceEriccsonAdam Gordon

As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network Planning & Optimisation, Ericsson

Here Gordon explains why the flexibility that the blended workforce brings to Ericsson's field service operations is a critical element in how they are able to manage their workflow and meet customer expectations.

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