As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, developed in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Chris Jessop, Customer Service Director, Ideal Boilers
In this first excerpt from the interview, Jessop explains what the key drivers are for Ideal Boilers who have been able gain major benefits from their strategic use of the blended workforce model to supplement their field service operation.
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