A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

The Three Phases of Zero-Touch Service: Today, Tomorrow, and Years From Now

Jun 15, 2020 • FeaturesMark BrewerRemote AssistanceZero-touchservicemax

Only a few months ago the concept of zero-touch service was a niche within a niche. Today is has proven critical in ensuring continuous service delivery in the light of Covid-19. Mark Brewer, Vice President Service Industries, IFS looks at what...

Ericsson: zero-touch could herald a new era in service provider customer interaction

May 28, 2018 • Newscontact centreFuture of FIeld Serviceomni channelZero-touchzero-touch experiencesEricssonEricsson Consumer & IndustryLabfield serviceService ManagementCustomer Satisfaction and Expectations

Consumer & IndustryLab released its latest Insight Report today - the Zero touch customer experience – exploring the future of customer interactions with mobile service providers.


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