ARCHIVE FOR THE ‘workforce-management’ CATEGORY

Building a modern field service workforce

Aug 14, 2019 • FeaturesManagementAgeing Workforce Crisisworkforce managementFIeld nationfield serviceBlended WorkforceFieldNation

There are three key considerations that field service organisations must take into account when building a modern workforce, including the changing demographics from Baby Boomer to Millennial, the impact of technology on field service operations,...

Customer Expectations 4.0

Aug 13, 2019 • FeaturesManagementAgeing Workforce CrisisCustomer Serviceworkforce managementfield serviceIndustry 4.0localz

Field Service in the early decades of the twenty-first century has become an increasingly tricky beast to tame. Customer expectations are hurtling forward at breakneck speed to what some companies view as almost impossible standards to reach. The...

Why the Field Service Landscape is Changing

Jul 30, 2019 • FeaturesManagementAgeing Workforce Crisisworkforce managementFIeld nationfield serviceBlended WorkforceFieldNation

There are three key considerations that field service organizations must take into account when building a modern workforce, including the changing demographics from Baby Boomer to Millennial, the impact of technology on field service operations,...

Taking a Stand

May 21, 2019 • Featuresfuture of field serviceworkforce management

Does the service industry have an image problem? The lack of young people actively choosing to pursue a career in the sector suggests it might. Mark Glover meets Cheryl-Anne Sanderson, a trail-blazer determined to change the narrative when it...

Mynul Kahn, Field Nation. The Shift in Service Recruitment. (Podcast)

Mar 22, 2019 • FeaturesFuture of field servciceFuture of FIeld ServiceGig Economyworkforce managementThe Field Service Podcast

In the latest Field Service Podcast, Mynul Kahn, CEO and Founder of Field Nation, discusses the changing modern nature of field service recruitment.

 

PODCAST - Professor Christian Kowalowski

Mar 14, 2019 • FeaturesCustomer ServiceFuture of field servciceFuture of FIeld Serviceworkforce managementServitizationThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Christian Kowalkowski, Professor of Industrial Marketing at Linköping University, discusses the challenges round transitioning to a servitization business model.

PODCAST - Martin Summerhayes: "Field service is as much around customer service as it is technology."

Mar 01, 2019 • FeaturesCustomer ServiceFuture of FIeld ServiceMartin Summerhayesworkforce managementStaff WellbeingThe Field Service PodcastMark Glover

In the latest Field Service Podcast, Fujitsu's Head of Delivery Management and Service, Martin Summerhayes, suggests we should be framing the service industry in a different way to encourage young people to the sector.

Building a Case for Investment in FSM Systems: Better Staff Retention

Jan 14, 2019 • FeaturesAsolviKevin McNallymanagementworkforce managementSoftware and AppsStaff Retention

Oftentimes field service directors and managers can see the importance of investment within a dedicated Field Service Management (FSM) ahead of their colleagues in the boardroom. In this series of articles Kevin McNally, Sales Director, Asolvi...

Field Service Scheduling Software and What You Need to Know

Sep 07, 2018 • FeaturesMichael Blumbergworkforce managementWorkforce SchedulingBlumberg Advisory Groupdynamic schedulingfield servicefield service managementschedulingService ManagementSoftware and Apps

Scheduling software has long been a foundational technology for field service companies allowing them to meet customer demands. Michael Blumberg lifts the lid on all of the key aspects of this crucial tool...

SensLynx Announces New GPS Tracking Business Model for Independent Resellers

Aug 03, 2018 • Fleet TechnologyNewsfleet technologyworkforce managementElectronic Logging Devicefield servicefield service managementFleet & Asset Trackingfleet managementRouting ApplicationSensLynxService Management

Though still a young company, SensLynx has quickly established itself as one of the foremost brands in the fleet and asset management industry.

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