Globe Telecom’s Approach to having the “happiest customers”

Jun 26, 2020 • FeaturesWBRTelcoCustomer Satisfaction and ExpectationsCSAT

WBR's Laura Anne Danaraj speaks to Margerat Dizon from Globe Telecom about balancing customer demands with efficient operations.

Nissan’s Road to Service Excellence in Customer Loyalty

Apr 24, 2020 • FeaturesManagementNissanWBRDigital TransformationAPACfield service asiaLeadership and StrategyCustomer Satisfaction and Expectations

In a turbulent automotive market Japanese manufacturing giant Nissan have had to take the hard path to find success writes Laura Anne Danaraj...

How to Tackle the Field Service Talent Gap

Apr 03, 2020 • FeaturesAgeing Workforce Crisisfuture of field serviceWBRField Service & B2B CX Asia

The challenging act of balancing the equation of increasing need for field service resources with a dwindling current labour pool is one impacting field service organisations in every corner of the globe. Here, the editorial team at WBR Singapore...

PODCAST: Field Service Connect 2020 Preview

Feb 28, 2020 • Featuresfuture of field servicemanagementWBRThe Field Service Podcastfield service connectBecky Johnson


Connected Field Service for Connected Customers

Dec 19, 2019 • Featuresfuture of field serviceWBR

Becky Johnson, Content Director at WBR, says technology will compliment the human touch in service.

Seeing the Future

Oct 17, 2019 • Featuresfuture of field serviceWBRfield service connect

Becky Johnson, Content Direct at WBR looks into her crystal ball (and delegate feedback from this year’s Field Service Connect event) to predict service’s future trends...

Connected by Service, and the African Rhino

Sep 09, 2019 • FeaturesManagementWBRfield service connect

WBR held their annual gathering of senior Field Service leaders - Field Service Connect – at Celtic Manor in Wales in May. Field Service Connect’s Head of Production, Ailsa Hardy, shares a snapshot of the themes discussed, delegates in...

How Asia is the New up and Coming Stage for Field Service

May 30, 2019 • Featuresfuture of field serviceWBRfield service asia

WBR Asia’s Wendy Zheng, explains why the Asia Pacific region has become a hot bed of field service innovation...

Benchmarking The Changing Face of Field Service

May 02, 2019 • Featuresfuture of field serviceWBR

The world we live and work is changing fast, being pushed forward by rapid technological evolution. Becky Johnson reviews key industry data to see what trends we need to be focusing on...
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