Video Essay: Navigating Economic Challenges with Strategic Field Service Investments
With the backdrop of some of the most turbulent economic environment globally for decades if not longer, the pressure of reduced CAPEX investment is set to drive even greater pressure on field service operations.
At the same time we face the perennial dichotomy of needing to do more with less… In the ever-evolving field service landscape, the pursuit of return on investment (ROI) has always been a critical driver for adopting technology and process improvements. The ability to demonstrate tangible benefits and cost savings has been the catalyst for organizations to embrace innovative solutions that enhance operational efficiency and customer satisfaction.
In this exclusive Field Service News video essay Kris Oldland, Editor-in-Chief, Field Service News, builds on the thoughts he outlined in his white paper “In an era of global recession, investment in field service systems is essential”
Topics discussed include:
- How previous global recessions impacted field service
- The Counter-Intuitive Need for Investment in a downturn
- Identifying Tools to Unlock Productivity
- Integrating customer and employee experience
- Emphasizing Value Conversations and Defining ROI
Video Essay: Navigating Economic Challenges with Strategic Field Service Investments
With the backdrop of some of the most turbulent economic environment globally for decades if not longer, the pressure of reduced CAPEX investment is set to drive even greater pressure on field service operations.
At the same time we face the perennial dichotomy of needing to do more with less… In the ever-evolving field service landscape, the pursuit of return on investment (ROI) has always been a critical driver for adopting technology and process improvements. The ability to demonstrate tangible benefits and cost savings has been the catalyst for organizations to embrace innovative solutions that enhance operational efficiency and customer satisfaction.
In this exclusive Field Service News video essay Kris Oldland, Editor-in-Chief, Field Service News, builds on the thoughts he outlined in his white paper “In an era of global recession, investment in field service systems is essential”
Topics discussed include:
- How previous global recessions impacted field service
- The Counter-Intuitive Need for Investment in a downturn
- Identifying Tools to Unlock Productivity
- Integrating customer and employee experience
- Emphasizing Value Conversations and Defining ROI
Available for all FSN PRO/PRO+ members and for a limited period only on our forever-free membership tier FSN FREE, thanks to our partner on this project ServiceNow.
