Why common management practices create resistance to change

Nov 18, 2016 • videoFeaturesManagementJan Van Veenmanagement

Service focussed consultant Jan Van Veen begins a new series focussing on the importance of managing momentum amongst service organisations...

Who are Eagle Field Service?

Jun 02, 2016 • videoExel Computer SystemsSoftware and Appssoftware and apps

This video takes a look at who Exel Computer Systems are and who they can help you improve your field service operations...

Interview: Harman Lanser, Air France-KLM on Servitization

Apr 21, 2016 • videoManagementaviationServitization

The move towards servitization for many manufacturers offers a new way of thinking in business, with long term contracts and profitability the carrot on the stick. Kris Oldland, Editor-in-Chief of Field Service News talks to Harman Lanser of Air...

Webinar: Field service benchmarking report 2016

Apr 18, 2016 • videoFeaturesWebinars

In the above video you’ll find the Q&A session from our recent webinar run in partnership with service management scheduling specialists Kirona and Strategies for GrowthSM where Field Service News Editor-in-Chief, Kris Oldland spoke with Bill...

Interview: John Cullen, Metso, on Servitization

Feb 19, 2016 • videoMetsoVideoServitization

The trend of servitization, i.e. businesses moving away from transactional approach to business to an outcome based model is gain traction. Kris Oldland, Editor-in-Chief of Field Service News talks to John Cullen whose organisation Metso has...

Webinar: Optimised Scheduling Q&A

Dec 18, 2015 • videoSoftware & AppsFuture of FIeld ServiceresourcesWebinarsfield service managementIFSscheduling

In the above video you'll find the Q&A session from our most recent webinar run in partnership with service management software specialists IFS where Field Service News Editor-in-Chief, Kris Oldland spoke with scheduling expert Daryl Dudey of IFS.

ServiceMax open new EMEA HQ

Dec 10, 2015 • videoservicemaxSoftware and Apps

It's been a long standing reply to companies seeking to put their press releases in a publication I've been working on whether it be in field service, finance, insurance or any of the other various industries i've worked in in my years in...

Webinar: FIeld Service News Webinars: 5 Steps to delivering service excellence

Nov 09, 2015 • videoAdvanced Field Service

The Q&A section of our recent webinar 5 Steps to Delivering Service Excellence. Field Service News Editor-in-Chief talks to Michael Smythe of Advanced Field Service

Field Service News @ Service Management Expo - Stuart Brunger, Magenta

Sep 25, 2015 • videolive at smeMagentadynamic schedulingInterviewService Management ExpoSoftware and Apps

Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must have the basic technologies such as scheduling and routing in place first before they explore these emerging...

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