ARCHIVE FOR THE ‘video’ CATEGORY

In the first of a four-part series of excerpts from an exclusive fieldservicenews.com video presentation Kris Oldland, Editor-In-Chief, Field Service News, is joined by John Hunt, Managing Director, EMEA, Astea discuss the findings of a recent research project Astea worked together with WBR to produce looking at the key trends amongst service-centric manufacturers.

In this initial episode, the two discuss that whilst 37% of companies are mostly or entirely product sales driven, in fact, 45% are seeing product revenue decline, but 75% claim that service revenue is increasing.

 Want to know more? The full length video of this presentation is available as premium content to fieldservicenews.com subscribers...

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In a landmark agreement between Volvo Trucks and Norwegian mining company Brønnøy Kalk AS, six autonomous Volvo FH trucks will transport limestone over a five-kilometre stretch in a mine. Tests of this solution have been carried out successfully and will continue throughout 2018 to become fully operational by the end of 2019.

The deal represents Volvo Trucks’ first commercial autonomous transport solution that will run in a real operation. It is a new solution whereby the customer buys a transport service where Volvo Trucks takes full responsibility for the delivery of the limestone to the crusher.

Whilst we may be still some way from seeing autonomous vehicles being used in service logistics, this is an interesting and possibly pivotal new development.

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Check out this excellent showcase of Dell's latest rugged range where NatGeo’s Mike Libecki trades a peak into expedition life for a look at Dell’s Latitude 7424 Rugged Extreme and Latitude 5424 and 5420 Rugged notebooks.

National Geographic adventurer Mike Libecki depends on Dell Rugged PCs to get to the most extreme locations and this great video he takes Rahul Tikoo, VP of Commercial Mobility Computing with him to Utah to give him a taste of expedition life through ascending, rappelling and climbing, whilst Rahul Mike the new Dell Latitude 7424 Rugged Extreme and Latitude 5424 and 5420 Rugged notebooks.

Find out more and check out the full Dell rugged product line here: https://www.dell.com/rugged

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Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Smythe and Alice Walton from eBecs as they discuss how their clients are using their site assessment survey tool to collect key data from the field when their field service engineers are on site...

Want to know more? The full-length version of this video is available exclusively to fieldservicenews.com subscribers - access it now on the button below!

Sponsored by:

Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content who may contact you for legitimate business reasons to discuss the content of this content. 

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Volvo Trucks has been using connectivity for many years to support customers with efficient service planning. Now technologies are opening up new opportunities to take truck uptime even further. Enabling a deeper, more thorough analysis in real time so that we can predict some potential failures that may otherwise have resulted in an unplanned stop.

It is interesting for us in field service to monitor just how rapidly vehicle automation is moving forward in the logistics sector as it will surely translate from HGV to LCV soon enough and Volvo Trucks are currently pioneering in the field. 

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Field Service News Editor-in-Chief, Kris Oldland offers up some insight into how field service has become a core differentiator amongst competing organisations and how the trend towards advanced services is being driven by technology...

This video was originally included in a video presentation run in partnership with Salesforce.

Download the full webcast @ http://fs-ne.ws/Y8ny30lsZUR

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In this excerpt from an exclusive fieldservicenews.com webcast Scott Flatman, Regional Sales Director, Salesforce about how technology is enabling field service companies to bridge the gap between their customers and the mobile workforce.

Want to know more? The full webcast is available for fieldservicenews.com subscribers. If you are a field service professional you may well qualify for a complimentary industry practitioner subscription and if you apply for your subscription using the link below you will receive instant access to the full webcast.

Click here to apply and access the full webcast now

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Kris Oldland, Editor-in-Chief, Field Service News talks to Pål Rodseth, CEO of Asolvi about how he has brought together three key companies serving the SMB field servicer market across Europe, the meaning behind the new brand name Asolvi, how their customers are benefiting from the collectively shared learnings of a wider pool of peers and what the future holds for Asolvi.

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Kris Oldland, Editor-in-Chief, Field Service News talks to Deputy CEO and COO of Polygon a company with over 3,500 field service engineers, about how his organisation has evolved over the last decade, the shift towards advanced services that has come from that evolution and how a close working relationship with Enterprise Service Management solution provider IFS has empowered their ability to develop and advanced services approach to field service delivery.

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Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their service delivery that they have seen come to the fore since the implementation of a dedicated field service management solution, in this instance Tesseract Service Centre, an Asolvi product.

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