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Volvo Trucks has been using connectivity for many years to support customers with efficient service planning. Now technologies are opening up new opportunities to take truck uptime even further. Enabling a deeper, more thorough analysis in real time so that we can predict some potential failures that may otherwise have resulted in an unplanned stop.

It is interesting for us in field service to monitor just how rapidly vehicle automation is moving forward in the logistics sector as it will surely translate from HGV to LCV soon enough and Volvo Trucks are currently pioneering in the field. 

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Field Service News Editor-in-Chief, Kris Oldland offers up some insight into how field service has become a core differentiator amongst competing organisations and how the trend towards advanced services is being driven by technology...

This video was originally included in a video presentation run in partnership with Salesforce.

Download the full webcast @ http://fs-ne.ws/Y8ny30lsZUR

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In this excerpt from an exclusive fieldservicenews.com webcast Scott Flatman, Regional Sales Director, Salesforce about how technology is enabling field service companies to bridge the gap between their customers and the mobile workforce.

Want to know more? The full webcast is available for fieldservicenews.com subscribers. If you are a field service professional you may well qualify for a complimentary industry practitioner subscription and if you apply for your subscription using the link below you will receive instant access to the full webcast.

Click here to apply and access the full webcast now

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Kris Oldland, Editor-in-Chief, Field Service News talks to Pål Rodseth, CEO of Asolvi about how he has brought together three key companies serving the SMB field servicer market across Europe, the meaning behind the new brand name Asolvi, how their customers are benefiting from the collectively shared learnings of a wider pool of peers and what the future holds for Asolvi.

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Kris Oldland, Editor-in-Chief, Field Service News talks to Deputy CEO and COO of Polygon a company with over 3,500 field service engineers, about how his organisation has evolved over the last decade, the shift towards advanced services that has come from that evolution and how a close working relationship with Enterprise Service Management solution provider IFS has empowered their ability to develop and advanced services approach to field service delivery.

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Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their service delivery that they have seen come to the fore since the implementation of a dedicated field service management solution, in this instance Tesseract Service Centre, an Asolvi product.

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Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by ServiceMax from GE Digital.

In this, the third and final excerpt from the full one-hour long webcast, Oldland and Notter discuss how field service organisations can and are turning to the latest technologies including Augmented Reality, Artificial Intelligence and the Internet of Things to ensure they keep attrition rates for their field service engineers low

Want to know more? The full webcast PLUS an exclusive report based on the findings of this research is available for Field Service News subscribers.

If you are a field service practitioner you may qualify for a complimentary 'industry practitioner' subscription. Click here to apply now!

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Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about how the implementation of dedicated FSM system has improved their service engineers workflows.

In this instalment of the interview, we look at the importance Espresso Service have placed on their engineers and the impact that implementing a dedicated Field Service Management solution, in this instance Tesseract Service Centre, an Asolvi product, has had on improving their workflows.

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Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by ServiceMAx from GE Digital.

In this second excerpt from the full one-hour long webcast, Oldland and Notter discuss both what the must-have skills of the field service engineer are likely to be in the not too distant future taking into account the impact of industry mega-trends such as servitization, digitalisation and an incoming army of millennials.

Want to know more? The full webcast PLUS an exclusive report based on the findings of this research is available for Field Service News subscribers.

If you are a field service practitioner you may qualify for a complimentary 'industry practitioner' subscription. Click here to apply now!

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Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about preventative maintenance.

Dan and the team at Espresso Service have embraced the Internet of Things and preventative maintenance with open arms and have already seen some fantastic benefits from doing so.

We look at what those benefits and improvements were as well as getting Dan's advice for any organisation looking to follow in their footsteps exploring what the best initial steps are for adopting such an approach.

This video series is sponsored by:

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