ARCHIVE FOR THE ‘video-2’ CATEGORY

Are We Ready for 3D Printing in Field Service?

Aug 27, 2020 • Features3D printingArtificial intelligenceVideoAquantParts Pricing and Logisticsnorth americaField Service News Digital Symposium3D Systems Corporation

Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris...

A Tool for Zero-Touch?

Aug 20, 2020 • FeaturesArtificial intelligenceRemote AssistanceVideoZero-touchDigital TransformationAquantnorth americaField Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

A New Approach to an Age Old Problem?

Aug 13, 2020 • FeaturesAgeing Workforce CrisisArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium

During a recent Field Service News Digital Symposium presentation on the use of Aquant's Artificial Intelligence tool within their service triage process, Mark Hessinger, Vice President of Global Customer Service, 3D Systems Corporation, touched...

The Key Driver for 3D Systems Adoption of AI

Aug 06, 2020 • FeaturesArtificial intelligenceVideoDigital TransformationAquantnorth americaField Service News Digital Symposium3D Systems Corporation

In a recent presentation in the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems Corporation outlined how his organisation had harnessed Artificial Intelligence within their service triage...

Now is the Time for Strong, Decisive Leadership

Jun 18, 2020 • FeaturesVideoSi2 partnersCovid-19Leadership and StrategyDigital Symposium

In the first of our series of features looking towards building a new normal that was better than what we had before,  with the insights collated from the many panel sessions hosted by Kris Oldland throughout the pandemic, we begin with...

The Gig Economy and Field Service: Customer Perception

May 06, 2020 • FeaturesGig EconomyVideofield servicefield service managementfield service softwarelocalzBlended Workforce

In this final video in our series looking at the grown-up gig economy and field service, we discuss the importance of customer perception when utilising gig workers as field service technicians...

The Benefits of the Older Gig Worker in Field Service

Apr 29, 2020 • FeaturesGig EconomyVideofield servicefield service managementfield service softwarelocalzBlended Workforce

In the fourth part of this series looking at the grown-up gig economy in field service we explore the win-win benefits of the older gig worker being utilised within the field service sector...

Debunking the Myths of the Gig-Economy

Apr 22, 2020 • FeaturesGig EconomyVideofield servicefield service managementfield service softwarelocalzBlended Workforce

In the next part of our video series published in partnership with Localz that looks at gig economy in field service, we take a look at some of the core misconceptions of the gig workers and employers...

Why Field Service Companies Need to Invest in their Field Service Management Systems

Apr 21, 2020 • Featuresreturn on investmentVideofield servicefield service managementField Service Management SystemsHSO

In this exclusive Field Service News Documentary video series published in partnership with HSO, we look at three key cases that can convince your board to invest in the systems that can drive your field service operations forward and to the...
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