ARCHIVE FOR THE ‘utilities’ CATEGORY

Helen selects Tieto Smart Utility for digitalizing its business and increase customer experience

Sep 03, 2018 • Newscontact centredigitalisationDigitalizationEnergyfield servicefield service managementService ManagementSoftware and AppsutilitiesData CentresHelen FinlandTieto Smart UtilitiesCustomer Satisfaction and Expectations

Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and...

NIBE Hots Up Service Levels with Maxoptra Dynamic Scheduling Software

Jul 09, 2018 • NewsMaxoptraNIBEPhil HurleyWorkforce Schedulingclouddynamic schedulingSaaSSoftware and AppsSustainable Energyutilities

NIBE, one of Europe’s leading manufacturers of sustainable energy products, is using Maxoptra to manage its nationwide field service operation.

Case Study: Dale Power Solutions and EFACS E/8

Jun 04, 2018 • NewsCustomisationPower GenerationCase Studiescase studyDale Power SolutionsEagle Field ServiceExel Computer Systemsfield serviceSoftware and Appsutilities

We look at how power generation manufacturer Dale Power Solutions have improved their service delivery operations by using Eagle Field Service by Exel Computer Systems...

Why Augmented Reality is the Future of the Field Service Industry...

Feb 13, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceMichael BlumbergOil and GasBombardierBosch RexrothBYODSiemens Industrial Turbomachineryutilities

Michael Blumberg, President Blumberg Advisory Group explains why Augmented Reality will be at the core of field service in the not too distant future giving examples of three companies that have already embraced this game-changing tech...

What do current UK water challenges mean for field service?

Oct 17, 2017 • FeaturesArtifical IntellignceAugmented RealityFuture of FIeld ServicePaul WhitelamWater industryClickSoftwareInternet of ThingsIoTutilities

Paul Whitelam, VP of Product Marketing, ClickSoftware asks if IoT sensors, Artificial Intelligence and Machine learning will help the UK water industry avoid a looming crisis...

Family business wins major utilities contract after investment in vehicle tracking tools

Feb 03, 2017 • fleet technologyWate ManagementroutemasterUncategorizedutilitiesvehicle tracking

We used another system before going over to AGM routeMASTER but as our fleet grew, ease of use became a much bigger consideration and that's what won us over

As the availability of vehicle tracking equipment continues to improve, it's not just...

New field service management app targets emerging solar power sector

Jan 23, 2017 • NewsSoftware and Appssoftware and appssolarutilities

rapidBizApps has announced the launch of SunSight, a new field service management software for Solar energy providers. The software was built for solar installers to gather field data digitally, streamline business workflows and do more...

Keeping field work flowing: Why Thames Water chose Getac to supply a fleet of fully rugged devices, improving efficiency and customer service.

Nov 22, 2016 • FeaturesCase StudiesGetacruggedThames Waterutilities

Thames Water staff using the V110 have praised the device for important features such as how lightweight it is, its highly sensitive touchscreen and digitised stylus, as well as its superior processing power - especially noticeable when using the...

Case Study: The importance of upgrading - Severn Trent Services

Apr 24, 2015 • FeaturesWaterCase Studiescase studiesSoftware and Appssoftware and appsutilitiesAsolvi

Severn Trent Services has been using service management software supplied by Tesseract for nearly four years. In the latter months of 2014, they saw the wisdom of upgrading to the latest version of the software, Service Centre 5.1 (SC5.1).

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